Job Title: Chief Executive Officer (CEO)

Experience: Minimum 15 Years Joining Preference: Immediate Joiners Preferred

Job Summary

We are looking for an experienced and strategic Chief Executive Officer (CEO) with a strong background in the KPO industry. The ideal candidate should have proven leadership capabilities, excellent client relationship management skills, and the ability to lead, develop, and motivate teams while ensuring operational excellence and business growth. Candidates with an accounts or finance background will have an added advantage.

Key Responsibilities

- Lead and oversee overall business operations, ensuring organisational goals and business objectives are achieved.
- Manage and strengthen client relationships, ensuring high levels of client satisfaction and retention.
- Lead, mentor, and manage teams to drive productivity, performance, and operational efficiency.
- Build team capabilities through continuous learning, training, mentoring, and performance development.
- Maintain team morale, motivation, and a positive work environment.
- Handle client escalations, resolve complex issues, and ensure timely and effective solutions.
- Equip and empower team members with the necessary knowledge, resources,



and guidance to independently manage client requirements.
- Develop and implement strategies to improve service delivery, process efficiency, and overall business performance.
- Collaborate with internal stakeholders to ensure smooth coordination and effective execution of business operations.

Candidate Requirements

- Minimum 15 years of relevant professional experience, preferably in the KPO industry.
- Robust leadership and people management capabilities.
- Proven experience in managing clients and leading large teams.
- Ability to build team capabilities and maintain employee morale.
- Excellent problem-solving, decision-making, and conflict-resolution skills.
- Strong client relationship management and escalation-handling abilities.
- Knowledge or experience in Accounts and Finance will be an added advantage.
- Excellent communication, interpersonal, and organisational skills.
- Immediate joiners are preferred.

Interested candidates with strong KPO leadership experience are encouraged to apply. Pay: ₹80,000.00 - ₹110,000.00 per month

Work Location: In person

📌 Chief Executive Officer (CEO) (Kochi)
🏢 JAKS
📍 Kochi