Role Overview

We are looking for a Centre Manager to take end-to-end ownership of centre operations, revenue, customer experience, and people management.

Key Responsibilities

Manage day-to-day centre operations and ensure smooth functioning.

Own centre revenue, business targets and key operational KPIs.

Lead and manage veterinarians, groomers, PRMs and support staff.

Handle hiring, onboarding, performance and employee engagement.

Ensure excellent customer experience and resolve escalations.

Manage rosters, attendance, inventory, vendors and centre hygiene.

Track performance metrics and drive improvements in productivity and profitability.

Ensure compliance with company SOPs and operational standards.

Requirements

3–6 years of experience in Centre/Clinic Operations, Retail, Hospitality, Healthcare or similar roles.

Robust people management, communication and problem-solving skills.

Business and customer-centric mindset.

Experience managing teams and revenue targets preferred.

- Pet care/veterinary/healthcare experience is an added advantage.

📌 Centre Manager (Bengaluru)
🏢 Petfully
📍 Bengaluru