Company Name: WillWareTechnologies

Role:Business Process Analyst

Experience:6+ Years

Location:Mumbai

WorKMode:Onsite

Role Overview We are looking for an experienced Business Process Analyst with strong hands-on experience in business process discovery, analysis, mapping, and documentation.

The candidate should be capable of conducting discussions with business SMEs, understanding existing operational workflows, creating detailed AS-IS and TO-BE process maps using Microsoft Visio, and preparing supporting process documentation.

The ideal candidate should have strong analytical skills, attention to detail, and the ability to identify process gaps and improvement opportunities.

Key Responsibilities

- Conduct process discovery interviews, SME discussions, workshops, and process walkthroughs.

- Understand and document end-to-end business processes, activities, roles, responsibilities, handoffs, and business rules.

- Create detailed AS-IS and TO-BE process maps using Microsoft Visio.

- Develop swimlane diagrams, decision flows, and process workflows.

- Document process triggers, inputs, outputs, controls, exceptions, and dependencies.

- Prepare process narratives, SOPs, work instructions,



and business-rule documentation.

- Validate process maps and documentation with business stakeholders.

- Use Microsoft Excel for data cleansing, analysis, reporting, PivotTables, and lookups.

- Identify process bottlenecks, manual activities, rework, and operational gaps.

- Recommend process standardisation, simplification, and automation opportunities.

- Maintain documentation quality, consistency, and version control.

- Coordinate with business, operations, and transformation teams.

Mandatory Skills

1. Strong hands-on experience in Business Process Mapping.

2. Practical experience creating AS-IS and TO-BE process maps.

3. Strong working knowledge of Microsoft Visio.

4. Experience developing swimlane diagrams and decision flows.

5. Experience in process discovery and SME interviews.

6. Strong process documentation skills, including SOPs and work instructions.

7. Good knowledge of Microsoft Excel, PivotTables, formulas, and lookups.

8. Solid analytical, problem-solving, and stakeholder communication skills.

📌 Business Process Analyst (Mumbai)
🏢 PwC
📍 Mumbai