DearPet offers at-home grooming and vet services across Delhi NCR. You will be the first point of contact for our customers: handle chats and calls from new and existing clients, turn leads into bookings, and run the daily service schedule.

Responsibilities

- Answer WhatsApp chats and calls; help new pet parents choose the right package and book.
- Follow up with leads who don't book and keep the CRM updated.
- Handle reschedules, complaints and repeat-booking calls for existing clients.
- Plan the next day's schedule, assign groomers and vets, and inform customers of any delay.

Requirements
- 1 to 3 years in customer support, inside sales or service coordination.
- Fluent Hindi and valuable English.
- Calm on calls, organised, comfortable with WhatsApp Business, Google Sheets and a CRM.
- No grooming knowledge needed. We will train you.

Office location : Keshav Puram, Delhi

📌 Business Development Executive (New Delhi)
🏢 DearPet
📍 New Delhi