- 2+ years of experience working as a Client Support Executive or a similar position in the Client Service department.
- Comfortable to work in CST time(6 PM to 3 AM). Good knowledge of managing the performance of the team.
- Phenomenal conflict-resolution skills. Good problem-solving abilities. A client-oriented individual. Ability to meet deadlines and prioritize tasks.
- 2+ years of experience working as a Client Support Executive or a similar position in the Client Service department
- Comfortable to work in CST time(6 PM to 3 AM)
- Good knowledge of managing the performance of the team
- Exceptional verbal and written communication skills
- Understanding and working knowledge of Client Relationship Management software such as Salesforce, ZOHO, etc
- Phenomenal conflict-resolution skills
- Valuable problem-solving abilities
- A client-oriented individual
- Ability to meet deadlines and prioritize tasks
- Excellent negotiation and sales skills
- Outstanding interpersonal and organizational skills
- Excellent phone etiquette and active listening abilities
- A quick learner and exceptional ability to make decisions
Job Responsibilities
- Understanding the products and services provided by the company
- Preparing company policies and procedures
- Developing training lessons with service delivery systems
- Managing a team of Client Support Representatives
- Supporting the client through an email ticketing system and phone calls
- Resolving client complaints and queries
- Providing detailed information to client
- Monitoring the performance of individual representatives
- Maintaining records of each phone call for future reference
- Assisting the HR department with hiring new employees
- Providing the new employees with training sessions for enhancing their skills
- Offering exceptional client service and satisfaction
- Following up with clients for any further information
- Taking feedback from the clients
Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
📌 Business Developers (Surat)
🏢 Megaminds Technologies
📍 Surat
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