Job Role: Business Analyst

You should apply if you have:

- A sharp, curious mind - you instinctively ask why a number moved, where exactly it moved, and what it's costing the business, instead of just reporting it
- 2–4 years of experience as a Business Analyst, Operations/Strategy Analyst, Product Analyst, or similar in e-commerce, D2C, consumer internet, or any fast-moving business where you've worked with real operational data
- Comfort with data - you can pull and slice data with SQL and Excel/Sheets, and turn it into a clear answer
- A structured way of breaking down messy, ambiguous problems into hypotheses, analysis, and a recommendation
- Ownership - you don't stop at 'I shared the analysis'; you follow through with teams until the fix is in and the metric has moved
- An AI-first way of working - you use LLMs and other AI tools to move faster, automate the boring parts, and prototype ideas
- Hunger to learn new domains fast - we'll give you a detailed knowledge transfer on how our business and operations run; the curiosity and drive to master it need to come from you

You should not apply if you:

- Want a pure reporting role - here you're expected to interpret the numbers, take a view, and drive action on them
- Are looking to run day-to-day operations - this is an analytics and intelligence role that informs the business, not an ops role
- Need every problem to be perfectly defined before you start - much of this role is figuring out what the problem actually is
- Treat your job as done once a dashboard or deck ships - we care about whether the metric moved

Skills Required:

Must-Have

- SQL: comfortable writing queries to pull, join, and analyze operational data
- Excel / Google Sheets: strong enough to model, slice, and sanity-check numbers quickly
- Structured Problem Solving: breaking an ambiguous problem into hypotheses, data, root cause, and recommendation
- Business Sense: connecting an operational metric to revenue, margin, cost, or customer experience
- Communication: turning complex analysis into a simple story - what happened, why, impact, and what to do next
- Ownership & Follow-through: working across teams until an action actually reaches closure

Good to Have

- Experience in e-commerce operations - across D2C, quick commerce, marketplaces, or consumer internet

(a strong plus, not a requirement)
- A BI tool such as Power BI, Metabase, Tableau, or Looker
- Exposure to operations data such as logistics, inventory, fulfilment, or customer support
- Basic Python for scripting and automation
- Experience using AI tools or vibe coding to automate analysis and build quick internal tools

What will you do?

Be the Go-To for Business Numbers





- Own reporting and dashboards across key business and operational areas - the single trusted source of truth teams rely on
- Give each function the right data cuts to make their day-to-day decisions

Monitor and Catch Problems Early

- Closely track key business and operational KPIs so you're the first to know when something breaks - a delivery delay, a spike in cancellations or RTO, a drop in availability
- Build early-warning indicators and flag anomalies to the right teams before they turn into escalations

Dig into Root Causes

- Investigate why metrics move - across products, customers, geographies, partners, and processes - and quantify the impact
- Take problems from insight to root cause to a clear recommendation

Solve Core Business Problems (Initial Focus: Fulfilment, Logistics & Inventory)

- Fulfilment and courier allocation - which location and partner should serve which order
- Inventory availability - reducing stockouts and excess stock
- COD and RTO risk - spotting risky orders and pin codes early
- Cancellations and customer experience - understanding what drives them and where automation can help
- Vendor performance - giving procurement a data-backed view of when to rely more on a vendor and when to de-risk
- Your scope will broaden across the business as you grow into the role

Turn Insights into Projects and Track Them to Impact

- For every recommendation, define the baseline, target KPI, owner, and timeline upfront
- Bring the right teams together, drive the action, and check afterwards whether the change actually moved the metric
- Maintain a clear view of open projects - status, risks, and expected versus actual impact

Build Smarter Ways of Working

- Use AI tools and automation to replace manual reporting and analysis wherever you can
- Help shape lightweight rule-based tools and automations that make decisions faster and more consistent

Communicate with Leadership and Functional Heads

- Present business health, risks, and project impact to founders and function leads
- Translate complex data into clear, actionable narratives

How we'll set you up:

- A structured knowledge transfer on how Nutrabay's business and operations work end to end - order flow,

fulfilment, logistics, inventory, customer support, and procurement
- Hands-on walkthroughs with the teams who run each function day to day
- Real problems from week one, with guidance from the Business Intelligence & Strategy lead




- A clear path to growing into broader ownership of business intelligence as you build domain depth The Mandate:

Everything operations for an e-commerce business. You'll work across fulfilment, logistics, inventory, customer experience, and procurement to find what's broken, fix it, and make the whole operation run smarter and faster. Prior experience in e-commerce operations is a big plus, but not a must - we'll train you on the rest.

Work Experience:2–4 years of experience

Working days:Monday – Friday

Location:Golf Course Ext. Road, Gurugram, Haryana (Work from Office)

Perks

- Friendly atmosphere
- High learning & personal growth opportunity
- Flexible timings
- Diverse work environment

Why Nutrabay:

We believe in an open, intellectually honest culture where everyone is given the autonomy to contribute and do their life's best work. As a part of the dynamic team at Nutrabay, you will have a chance to learn new things, solve current problems, build your competence and be a part of an innovative marketing-and-tech startup that's revolutionising the health industry.

Working with Nutrabay can be fun, and a place of a unique growth opportunity. Here you will learn how to maximise the potential of your available resources. You will get the opportunity to do work that helps you master a variety of transferable skills, or skills that are relevant across roles and departments.

You will be feeling appreciated and valued for the work you delivered. We are creating a unique company culture that embodies respect and honesty, which will create more loyal employees than a company that simply shells out cash. We trust our employees and their voice and ask for their opinions on important business issues.

About Nutrabay:

Nutrabay is the largest health & nutrition store in India. Our vision is to keep growing, have a sustainable business model, and continue to be the market leader in this segment by launching many innovative products. We are proud to have served over 1 million customers until now, and our family is constantly growing.

We have built a complex and high-converting eCommerce system, and our monthly traffic has grown to a million.We are looking to build a visionary and agile team to help fuel our growth and contribute towards further advancing the continuously evolving product.

Funding:

We raised $5 million in a Series A funding.

Nutrabay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, colour, gender identity or expression, genetic information, marital status, medical condition, national origin, political affiliation, race, ethnicity, religion or any other characteristic protected by applicable local laws, regulations and ordinances.

📌 Business Analyst (Gurugram)
🏢 Nutrabay
📍 Gurugram