1. Job Responsibilities

A. Voice Process

- Handle inbound and outbound customer calls for international clients.
- Resolve customer queries, complaints, and service-related issues professionally.
- Provide accurate information regarding products, services, and processes.
- Maintain high standards of customer service and customer satisfaction.
- Communicate effectively with international customers.
- Follow call-handling procedures, quality standards, and company guidelines.
- Maintain proper records of customer interactions in the CRM system.
- Achieve assigned performance targets, including call quality, customer satisfaction, and productivity.

B. Non-Voice Process

- Handle customer queries through email, chat, and other written communication channels.
- Respond to customer requests with accurate and timely information.
- Process customer complaints, service requests, and account-related queries.
- Maintain proper documentation and update customer information in internal systems.
- Ensure professional written communication with international customers.
- Follow turnaround time (TAT), quality, and productivity guidelines.
- Coordinate with relevant departments to resolve customer issues.
- Maintain data accuracy and confidentiality while handling customer information.

KEY SKILLS:





- Basic computer knowledge.
- Good interpersonal and communication skills.
- Customer-oriented approach.
- Ability to work in a target-driven environment.
- Adaptability and willingness to learn.
- Professional attitude and teamwork.

3. Preferred Candidate Profile

- Freshers and experienced candidates are welcome to apply.
- Candidates should have good English communication skills.
- Graduates and undergraduates can apply, subject to company eligibility criteria.
- Candidates must possess basic computer and MS Office knowledge.
- Should be comfortable working in an international BPO environment.
- Should be flexible with rotational shifts and night shifts, if applicable.
- Candidates should have a positive attitude and strong customer-handling abilities.
- Immediate joiners will be preferred.
- Candidates with prior international BPO experience will have an added advantage.

5. Additional Job Details

- Work Location: Gurugram
- Shift: Rotational shifts / Night shifts (as per process)
- Working Days: As per company policy
- Weekly Off: As per roster
- Employment Type: Full time
- Training: Process training will be provided.

FOR MORE DETAILS CALL : SURPRIYA - (phone hidden)

📌 Bulk Hiring || Voice Process || Gurugram (Delhi)
🏢 Expert Staffing Solutions New Delhi
📍 Delhi