Job highlights

- Proactively follow up with customers to collect pending documents and close open items with minimum drop-offs

- Required Skills & Qualifications

- Minimum 1 year of experience in operations,back-end processing,customer service or field / tele-verification

"Key Responsibilities

- Own post-agreement case management: track every sanctioned file and drive it to disbursal within defined turnaround times (TAT).

- Coordinate with credit, sales and lending-partner teams to transparent queries, deviations and pending conditions.

- Maintain clean, real-time updates on case status across internal systems and daily trackers.

- Proactively follow up with customers to collect pending documents and close open items with minimum drop-offs.

- Ensure full compliance with internal SOPs, regulatory norms and audit requirements at every step.

Sanctioned files converted to disbursals within TAT, with minimal ageing and leakage.

- First-time-right documentation and mandate registration, keeping rejections and reworks low.

Required Skills & Qualifications

- Minimum 1 year of experience in operations, back-end processing, customer service or field / tele-verification.





- Background in financial services - lending, banking, NBFC or insurance - is strongly preferred.

- Strong verbal and written communication skills; confident and professional over the phone.

- Working knowledge of KYC norms, loan documentation and repayment-mandate processes is an advantage.

- High attention to detail with strong follow-up discipline and a bias for closure.

- Comfortable in a fast-paced, target-driven environment and coordinating across multiple teams.

- Proficient with basic computer applications, CRMs and MS Excel / Google Sheets.", "designation_code": "CFSPL_Dealer Lending-Unnati_Business_Centerof Excellence_Builder", "location": ["Gurgaon, Haryana, India (Corporate-Digital Business Lending-Collections-Gurgaon)" ], "employee_type" : "Permanent", "experience_from": "2", "parent_department": "Business", "location_country": "India"},"

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