We are seeking a highly motivated and experienced Branch Service In-charge to oversee service operations across our branch in Edapally. This role is key to ensuring exceptional customer service and efficient management of branch service teams.

Key Responsibilities

- Lead and manage branch service teams to ensure timely and effective service delivery.

- Oversee the installation, maintenance, and repair of home appliances and electronics.

- Ensure adherence to service quality standards and customer satisfaction.

- Monitor inventory levels and spare parts availability at each branch.

- Resolve customer complaints and ensure prompt issue resolution.

- Implement service process improvements and best practices.

- Prepare and analyze service performance reports and present to senior management.

- Train and mentor service staff to enhance technical skills and knowledge.





- Collaborate with the Head Office to align branch service operations with company objectives.

Qualifications and Skills

- Bachelor’s degree in Engineering (Electronics, Electrical, or Mechanical) or equivalent.

- Minimum 3 years of experience in a service management role, preferably in home appliances/electronics.

- Proven leadership and team management skills.

- Excellent communication, problem-solving, and customer service skills.

- Proficiency in MS Office and service management software.

- Willingness to travel across branch locations as required.

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits

- Versatile schedule

Work Location: In person

📌 Branch Service In-charge (Vandamettu)
🏢 KCM APPLIANCES PVT.LTD-IMPEX
📍 Vandamettu