- Industry: #Industry#
- Role: #Role#
- Years of experience: #Years of experience#
Job Brief:- AU Small Finance Bank Limited is seeking a dynamic and experienced professional to lead and manage branch operations with a strong focus on customer relationship management and business growth. The role involves driving sales initiatives, ensuring compliance with banking regulations, and delivering exceptional customer service to enhance the bank's market presence. The ideal candidate will possess deep knowledge of financial products, excellent leadership skills, and the ability to develop and maintain long-term relationships with clients, contributing to the overall profitability and sustainability of the branch.Responsibilities:-
- Lead and manage all branch operations to achieve sales targets and business growth objectives in alignment with the bank’s strategic goals.
- Develop and maintain robust relationships with existing and potential customers to promote the bank’s products and services effectively.
- Identify and pursue new business opportunities within the branch’s catchment area to expand the customer base and increase revenue.
- Ensure strict adherence to regulatory compliance, internal policies, and risk management procedures to safeguard the bank’s interests.
- Coach,
mentor, and motivate branch staff to enhance their performance, product knowledge, and customer service skills.
- Monitor and analyze branch performance metrics, preparing regular reports for senior management to inform decision-making.
- Resolve customer grievances promptly and efficiently to maintain high levels of customer satisfaction and loyalty.
- Collaborate with cross-functional teams including credit, operations, and marketing to streamline processes and improve service delivery.
- Implement and oversee effective cash management and operational controls to minimize risks and optimize branch efficiency.
- Drive digital banking adoption among customers by educating and encouraging the use of technology-enabled banking solutions.
Skill:-
- Branch Operations Management
- Customer Relationship Management (CRM)
- Sales and Business Development
- Regulatory Compliance and Risk Management
- Team Leadership and Staff Development
- Financial Product Knowledge
- Performance Analysis and Reporting
- Conflict Resolution and Customer Service
- Cash Management
- Digital Banking Solutions
- Market Analysis
- Communication and Negotiation
Preferred Qualifications:-
- Bachelor’s degree in Finance, Business Administration, or a related field; MBA or equivalent postgraduate qualification preferred.
- Minimum of 5-7 years of experience in branch banking or financial services sales with a proven track record of managing branch operations and achieving business targets.