- Graduate/Post Graduate with 5+ years gold buying experience, knowledge of local gold market, negotiation skills
- Lead team for business development, customer acquisition and retention, achieve branch targets, ensure operational adherence and risk mitigation, maintain customer relationships, coordinate marketing activities, and ensure compliance
Positions: Branch Manager - Gold buying Experience- Min. 5+ Years
Job Location: Jamshedpur
Qualification: Graduate / Post Graduate
English written and verbal skills ,Sales acumen, Confident , Presentable , willing to travel and learn , Fluency in local languages (Gold Exp Must )
Willing to travel
Muthoot Exim is the part of the Muthoot Fincorp Group, it is into Metal Products To lead a team for consistent business development, customer acquisition and retention and for achieving business & revenue targets while ensuring quality service to customers, operational adherence, asset quality of portfolio.
Ensure proper hand holding and timely/continuous training of the team.
Encourage acquiring and sharing of knowledge by team members and proactively participate in knowledge sharing for the development of business and career progression of the team. Be a role model for subordinates and peer group.
Achieve branch targets and ensure profitability of the unit. Ensure quality of business and operational efficiency through process adherence.
Maintain regular & continuous relationship with existing and potential customers; constant study of the market and identify market trends to aid innovation and /or to meet the need(s)
of customers by up-sell/cross-sell of products. Initiate, implement/coordinate and participate in marketing for achieving the above.
Achieve customer delight through efficient customer service. Retain existing customers and acquire current continuously. Collaborate with various departments to ensure smooth functioning of the branch.
Ensure operational adherence as per manual of instruction and laid down policies and practices. Mitigation and prevention of risk (material & people) by early and timely detection of fraud(s) and up-hold the vision and values of the organization and goodwill of customers.
To ensure organization revenue flow and protect customers long term interest by regular follow, minimal in melting loss and judgmental skill in appraisal of gold.
Suggest and implement cost effective marketing activity specific to the region and increase the customer walk-in and conversion of transaction.
Efficient maintenance of branch books of accounts, documents and statutory records and upkeep of branch premises and physical assets. Liaison and coordination with statutory authorities and /or external agencies and ensure compliance adherence, rule of law.
Skill Sets
Basic Gold & Precious metals market Knowledge in India
Basic Gold Market prevailing at the native market (The state which the Muthoot Gold Point is located )
Ability to motivate subordinates
Good communication and interpersonal skills
Performance and target driven approach to business development