- Portfolio quality management - through superior underwriting, working closely with collections
- Cost management managing all branch operating costs including cost of acquisition, operations etc.
- People management – Motivating team, handling HR & administration function of the branch
- Customer experience management - Ensuring superior customer experience and handling customer service in terms of collections, pre closures & service issues
Preferred candidate profile -
- 7-8 Years experience, with atleast 5 years in Retail Assets and salaried personal loan
- Ability to plan & execute
- Strong inter-personal skills and leadership ability,
- Ability to create professional work culture that encourages enthusiasm and team spirit
- Understanding of credit risks & operational risks.
- Ability to manage and implement change by taking complete ownership