Job highlights

- 7-8 years experience with 5+ years in secured and unsecured loans, strong leadership and credit risk understanding

- Manage branch profitability, target setting, portfolio quality, cost and people management, ensure superior customer experience and monitor branch performance

Role & responsibilities -

The key functions will be

- Profitability Management - Maintaining & optimizing profitability for the branch

- Target setting & management Monitoring branch targets in numbers & volumes

- Portfolio quality management - through superior underwriting, working closely with collections

- Cost management managing all branch operating costs including cost of acquisition, operations etc.

- People management Engaging team, handling HR & administration function of the branch

- Customer experience management - Ensuring superior customer experience and handling customer service in terms of collections, pre closures & service issues

Business

- Achieve contributed value targets set for the branch

- Ensure sales volumes for multiple products, sourcing quality & underwriting diligence to meet sales targets while controlling delinquencies and frauds

- Provide superior customer experience





- Manage TATs on credit & processing

- Minimize pre & post disbursal discrepancies

Monitoring Performance

- Monitoring Branch performance in terms of key drivers i.e.

- Contributed Value.Volumes / Profitability / Expenses / Losses

- Employee Retention

- Employee Productivity

- Customer experience

- Monitor individual performance of each employee, continuously work to maximize productivity

People Management

- Motivate and develop branch team

- Drive branch team to excel.

- Manage and mentor the team and keep attrition of branch staff low

- Conduct regular meeting with branch staff

- Provide open and honest feedback and ask for feedback.

Preferred candidate profile -

- 7-8 Years experience, with atleast 5 years in secured unsecured loan

- Ability to plan & execute

- Strong inter-personal skills and leadership ability,

- Ability to create professional work culture that encourages enthusiasm and team spirit

- Understanding of credit risks & operational risks.

- Ability to manage and implement change by taking complete ownership

📌 Branch Manager (Sawai Madhopur)
🏢 HDB Financial Services
📍 Sawai Madhopur