A Bodyshop Manager at a Maruti Suzuki dealership is responsible for managing the complete accident repair and denting-painting operations, ensuring customer satisfaction, workshop profitability, quality standards, and timely vehicle delivery.
1. Job Responsibilities
A. Workshop Operations
- Manage daily bodyshop operations, including denting, painting, accidental repairs and insurance jobs.
- Plan and allocate jobs to technicians.
- Monitor vehicle repair progress and delivery timelines.
- Ensure optimum utilisation of manpower, equipment and workshop space.
- Maintain workshop discipline and productivity.
B. Customer Satisfaction
- Ensure proper customer handling and regular repair updates.
- Handle customer complaints and escalations.
- Ensure timely vehicle delivery.
- Maintain high customer satisfaction (CSI) scores.
- Explain repair estimates and additional work requirements.
C. Insurance & Accident Claims
- Coordinate with insurance companies and surveyors.
- Ensure timely survey and claim approvals.
- Monitor insurance documentation.
- Control claim rejection, supplementary estimates and pending claims.
- Ensure proper billing and settlement.
D. Quality Control
- Ensure quality of denting, painting and mechanical repairs.
- Monitor paint finish, colour matching and panel gaps.
- Conduct final vehicle inspection before delivery.
- Reduce repeat repairs and customer complaints.
- Follow Maruti Suzuki bodyshop standards.
E. Financial & Business Management
- Achieve monthly revenue and labour targets.
- Monitor bodyshop profitability.
- Control material consumption and wastage.
- Improve labour productivity and technician efficiency.
- Monitor average repair order value.
- Control operating expenses.
F. Team Management
- Lead bodyshop supervisors, technicians, painters and helpers.
- Conduct daily team meetings.
- Monitor employee performance.
- Arrange technical training.
- Maintain safety and housekeeping standards.
1. Key Performance Indicators (KPIs)
KPI
Measurement
Monthly Revenue
Target vs Achievement
Labour Sales
Monthly labour billing
Vehicle Inflow
Accident vehicle arrivals
Vehicle Delivery
Timely delivery percentage
CSI
Customer satisfaction score
Productivity
Technician efficiency
Repeat Repairs
Comeback percentage
Insurance Claims
Pending claims and settlement
Material Control
Paint and consumable cost
Profitability
Monthly bodyshop gross profit
1. Required Qualification & Experience
- Diploma / Degree in Automobile or Mechanical Engineering.
- 5–10 years of automobile workshop experience (depending on dealership requirements).
- Experience in accident repair and insurance processes.
- Knowledge of denting, painting and body repair.
- Team handling and leadership skills.
- Knowledge of DMS, Excel and workshop reporting.
- Experience with Maruti Suzuki dealership operations is preferred.
1. Daily Activities of Bodyshop Manager
- Review previous day's performance.
- Check vehicle inflow and pending vehicles.
- Conduct morning workshop meetings.
- Review job allocation and technician productivity.
- Monitor insurance approvals.
- Check repair quality and delivery commitments.
- Handle customer escalations.
- Review revenue, labour sales and material consumption.
- Prepare daily MIS and performance reports.
- Leadership and team management
- Customer relationship management
- Technical knowledge of body repair
- Insurance claim management
- Business development
- Cost control and profitability
- Problem-solving and decision-making
Address-CM Auto sales sales, B-64 Phase 7 Ground floor Industrial Area Sector 73 Sahibzada Ajit Singh Nagar, Punjab 160055 Carry CV with 2 Passport Size photos.
Interview time 11:00 am onwards
Location- https://goo.gl/maps/iQY6zFQTLw8pCmTR8
Pay: ₹35,000.00 - ₹45,000.00 per month
Perks
- Flexible schedule
Work Location: In person
📌 Body Shop Manager (Kharar)
🏢 CM AUTO SALES
📍 Kharar
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