AMS Consultant - The Application Managed Services Consultant will provide consultative operational services, including technical post-implementation/go-live services for enterprise software solutions for BMC Helix's worldwide customers. The Consultant must be able to multitask in a fast-paced workplace since they will be working on incidents, problems, releases, patching, upgrades, and integrations simultaneously.
Responsibilities
- This is an on-site role at the Navi Mumbai location.
- Provide L2/L3 operational support on BMC Discovery as per agreed SLAs.
- Responsible for leading and/or participating in small teams comprised of BMC Helix, partner and customer resources at client sites to deliver required outcomes and produce additional business with BMC Helix clients.
- Maintain BMC Helix Discovery platform availability as per the agreed availability commitment
- Understands how to apply technology to improve the operational effectiveness or efficiency of specific functions or applications.
- Customise and configure BMC Helix Discovery capabilities in a complex Cluster Env.
- Recommend & plan upgrades/patches and roll out of new features
- Integrate BMC Helix products to each other and third-party applications.
- Improve the quality and efficiency of the solutions delivered to BMC Helix clients as a means to improve BMC Helix business margins.
- Accountable to client for achieving specific outcomes by delivering services as directed by the project manager and technical lead.
- Ability to transfer knowledge of the BMC Helix approach to business service management.
Requirements & Experience
- Strong hands-on experience in BMC Helix Discovery (ADDM) administration, configuration, integrations, and customizations.
- Experience installing and maintaining Discovery in distributed/clustered environments.
- Deep expertise in Discovery-CMDB integrations, application modeling, and TPL development.
- Proficient in TPL scripting, Unix, Perl, SQL, and Discovery query/reporting APIs.
- 6-9 years of relevant experience in BMC Helix Discovery/CMDB.
- Background in Managed Services / Consulting environments.
- Solid understanding of cloud technologies, networking, and database fundamentals.
- Strong analytical, communication, and organizational skills; able to work independently or in teams.
- Customer-facing experience with ability to coordinate with vendors and internal groups.
- Willing to work in shifts, weekends, and provide on-call support.