Role Purpose The purpose of this role is to design solution architecture for cross-system interactions and business logic integration, ensuring seamless interoperability across multiple applications.
͏ Title: BMC Helix ITSM
Total Years of Experience: 10 years to 17 years
Location: Anywhere in India
- 12+ years of overall ITSM / enterprise application experience.
- Strong hands-on expertise in BMC Helix ITSM.
- Deep knowledge of ITIL-aligned ITSM processes.
- Experience designing/configuring complex ITSM workflows.
- Strong understanding of BMC HelixGPT and agentic AI concepts.
- Understanding of AI agents, prompts, skills/tools and agent orchestration.
- Strong workflow/process automation experience.
- REST API and enterprise system integration experience.
- Ability to identify and design automation and autonomous-resolution opportunities.
- Robust troubleshooting and solution-design capabilities.
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.