Role & responsibilities

Carrier Billing Operations & Execution

- Oversee end-to-end billing cycles, carrier statement reconciliations, and invoice settlement workflows across multiple telecom partners.
- Monitor daily and monthly carrier billing feeds, identifying invoice discrepancies, rating errors, fee adjustments, and unbilled usage trends.
- Periodically report the outcomes of the workflows to stakeholders.

Dispute Management & Financial Controls

- Investigate, log, and resolve discrepancies in carrier settlement statements and remittance advices.
- Coordinate with internal product and billing engineering teams to identify root causes of billing leakages or settlement shortfalls.
- Maintain rigorous audit trails and variance analysis logs to support periodic financial reviews and audits.

Cross-Functional Coordination & Stakeholder Management

- Work closely with the Google ABC Program Managers, Business Development Teams, Product and Partner teams to ensure minimal errors and escalations.
- Partner directly with carrier finance and settlement counterparts to drive ticket resolutions and dispute settlements.
- Run disciplined, structured follow-up routines on outstanding deliverables, approvals, and contract-mandated settlement timelines.
- Provide visibility to internal leadership through clear reporting on collections pipeline, dispute resolution statuses, and cash application timelines.

Performance Competencies:
- Attention to Detail: Pinpoints fractional variance errors across complex carrier remittances and rating sheets.
- Assertive Follow-Up:



Relentlessly tracks blockers with both internal stakeholders and external carrier partners until resolution.
- Structured Communication: Summarizes dense operational and financial issues into concise, actionable written updates.
- Systematic Problem Solving: Diagnoses whether an issue stems from contract terms, system feeds, or settlement mismatch.

Preferred candidate profile

- Relevant Experience: Minimum 3 years of hands-on operations experience in Credit Card Billing, Collections, Telecom Carrier Settlements, or Accounts Receivable (AR) within a high-volume financial operations environment.
- Domain & Financial Knowledge: Strong understanding of core accounting principles, billing cycles, reconciliation frameworks, aging analysis, chargeback mechanisms, and revenue leakage controls.
- Written Communication (Non-Negotiable): Exceptional business writing skills. You must be able to craft precise, professional emails, construct clear escalation tickets, document complex dispute cases, and summarize root-cause analyses without ambiguity.
- Operational Discipline & Ownership: Proven ability to manage multi-party follow-up workflows, track aging action items, and hold external vendor/carrier partners accountable to deadlines.
- Data Fluency: Advanced proficiency in Microsoft Excel / Google Sheets (VLOOKUP/XLOOKUP, Pivot Tables, logical modeling, large-dataset reconciliations). Experience working with ERP or financial billing engines (e.g., NetSuite, SAP, Oracle Financials, or specialized carrier billing platforms) is a solid plus.

📌 Billing Operations Specialist (Hyderabad)
🏢 Cognizant
📍 Hyderabad