The TRC Executive will be responsible for handling technical complaints, troubleshooting, and customer support related to solar inverters, lithium batteries, lead-acid batteries, and solar installations. The candidate will coordinate with customers, dealers, technicians, and internal teams to ensure quick issue resolution and high customer satisfaction.

This role is ideal for candidates with technical troubleshooting experience in the solar, electrical, inverter, or battery industry.

Key Responsibilities

- Technical Support & Troubleshooting
- Handle inbound and outbound customer calls regarding inverter and battery complaints
- Diagnose technical issues through calls, WhatsApp, video support, and remote assistance
- Guide customers and dealers with installation checks and basic troubleshooting
- Support field technicians and service engineers in issue resolution
- Resolve issues related to: Solar inverters; Lithium batteries; Lead-acid batteries; Installation and connectivity; Product performance complaints

Complaint Management
- Register and manage complaints in CRM/ERP systems
- Ensure timely closure of service tickets as per TAT
- Escalate unresolved issues to senior technical teams
- Coordinate spare parts and replacement dispatch with logistics teams
- Maintain accurate documentation of service activities and resolutions

Dealer & Technician Coordination
- Provide installation and commissioning support to dealers and electricians
- Conduct technical guidance and orientation sessions for channel partners
- Support remote commissioning activities and technical queries

Customer Experience
- Maintain professional and empathetic communication with customers




- Ensure high customer satisfaction through timely and accurate support
- Reduce repeat complaints through proper diagnosis and guidance

Process Improvement
- Identify recurring technical issues and report trends
- Share customer feedback with product and quality teams
- Suggest improvements in troubleshooting SOPs and service processes

Required Skills Technical Skills
- Solar inverters
- Lithium batteries
- Lead-acid batteries
- Solar system installation
- Electrical troubleshooting
- Knowledge of multimeter usage and fault analysis preferred
- Familiarity with CRM tools and MS Excel

Soft Skills
- Robust communication and customer handling skills
- Good problem-solving ability
- Strong follow-up and coordination skills
- Ability to work under pressure and manage multiple complaints

Educational Qualification
- Electrical
- Electronics
- Renewable Energy
- Related Technical Field

Preferred Candidate Profile
- Experience in solar inverter, battery, or electrical support industry
- Exposure to technical troubleshooting and service support
- Hindi communication mandatory
- Regional language knowledge will be an added advantage
- Comfortable handling dealer and customer technical calls

Key Performance Indicators (KPIs)
- Complaint Closure TAT
- First Call Resolution %
- Customer Satisfaction Score (CSAT)
- Repeat Complaint Reduction %
- Daily Ticket Closure Count
- Escalation Ratio
- Dealer Support Response Time

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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