- Industry: #Industry#
- Role: #Role#
- Years of experience: #Years of experience#
Job Brief:- Join AU Small Finance Bank Limited as a key contributor within our Sales and Service department, focusing on driving growth and delivering exceptional customer experiences in the financial services sector. This role demands a proactive skilled adept at managing client relationships, promoting banking products, and ensuring compliance with regulatory standards. The position requires a strategic approach to sales and service, with an emphasis on mutual fund investment banking (MFIB) products, to support the bank's mission of financial inclusion and customer-centric solutions.Responsibilities:-
- Develop and maintain strong relationships with clients to understand their financial needs and provide tailored banking solutions, particularly in mutual fund investment products.
- Achieve sales targets by promoting and cross-selling the bank’s financial products and services, ensuring alignment with customer requirements and bank policies.
- Conduct detailed financial needs analysis and risk assessments to recommend appropriate investment and banking products.
- Ensure compliance with all regulatory guidelines and internal policies related to sales and service activities within the financial services domain.
- Collaborate with internal teams to streamline service delivery, resolve customer queries, and enhance overall customer satisfaction.
- Monitor market trends and competitor activities to identify new business opportunities and adapt sales strategies accordingly.
- Prepare and present detailed reports on sales performance, customer feedback, and market insights to senior management.
- Conduct regular training and development sessions for junior staff to enhance their product knowledge and customer handling skills.
- Manage documentation and processing of loan applications, account openings, and other banking services with accuracy and timeliness.
- Participate in community outreach programs to promote financial literacy and the bank’s product offerings.
Skill:-
- Mutual Fund Product Knowledge
- Financial Needs Analysis
- Customer Relationship Management (CRM)
- Regulatory Compliance in Banking
- Sales Strategy Development
- Risk Assessment and Management
- Cross-Selling Techniques
- Financial Reporting and Documentation
- Market Research and Competitive Analysis
- Effective Communication and Presentation
- Team Leadership and Training
- Loan Processing and Account Management
Preferred Qualifications:-
- Bachelor’s degree in Finance, Business Administration, or a related field; MBA or equivalent postgraduate qualification is preferred.
- Minimum of 3-5 years of experience in sales and service roles within the banking or financial services industry, with a focus on mutual fund investment products.