Wings Softech is looking for friendly, confident, and customer-focused individuals to join our team as Customer Care Executives. The candidate will be responsible for communicating with customers, understanding their requirements, resolving queries, and providing proper support regarding our software products and services.

The ideal candidate should have good communication skills, a positive attitude, and the ability to handle customer enquiries professionally.

Key Responsibilities

- Handle incoming and outgoing customer calls and respond to enquiries.
- Understand customer requirements and provide appropriate information about company products and services.
- Assist customers with queries related to software, websites, CRM systems, and other digital services.
- Explain product features, pricing, packages, and services to potential customers.




- Provide basic guidance and support to customers facing difficulties while using company services.
- Follow up with existing customers to ensure customer satisfaction.
- Maintain proper records of customer calls, enquiries, complaints, and feedback.
- Coordinate with the technical team to resolve customer-related issues.
- Handle customer complaints patiently and try to provide suitable solutions.
- Follow up on pending customer requests and ensure timely resolution.
- Maintain valuable relationships with existing and potential customers.
- Update customer information and communication history in the company CRM.

Pay: ₹15,000.00 - ₹26,000.00 per month

Benefits:

- Provident Fund

Work Location: In person

📌 Customer Care Executive (Guwahati)
🏢 Wings Softech
📍 Guwahati