Role overview

Coordinate day-to-day administrative work across Softmind’s four centres. You will track tasks and deadlines, follow up with the staff responsible, and escalate delays or recurring issues to the Operations Manager. The role works closely with centre teams, Customer Care, HR, PR and Accounts.

Key responsibilities

- Centre operations. Maintain a shared tracker of pending work, owners, deadlines and status. Collect updates from centre teams, confirm completion and escalate overdue or blocked work.
- Customer care monitoring. Review missed calls, unanswered enquiries, appointment follow-ups and unresolved complaints. Assign or confirm a follow-up owner and track each issue through to resolution.
- HR administration. Coordinate with HR on attendance discrepancies, onboarding documents and pending staff requests. Follow up with employees and centre teams for updates or missing information.
- Social media coordination. Maintain the content calendar, collect inputs from centres,



follow up on approvals and confirm that scheduled posts are published.
- Accounts coordination. Track payment gateway issues and unresolved payment queries, obtain updates from Accounts and follow up until the responsible team closes them.
- Weekly reporting. Prepare a centre-wise summary of overdue tasks, unresolved customer-care items, social media progress and decisions needed from the Operations Manager. Maintain reusable checklists for routine work.

Candidate profile

- Experience in administration, operations coordination, customer care or a related role.
- Ability to manage multiple deadlines and follow up consistently across teams.
- Transparent written and verbal communication and confidence using spreadsheets, shared trackers and digital communication tools.
- Discretion when handling confidential staff and client information.

Pay: ₹18,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Operations Coordinator (Kochi)
🏢 Softmind Wellness Private
📍 Kochi