About WisGrad Education

WisGrad Education offers industry-aligned professional courses in cyber security, data, artificial intelligence and digital marketing, delivered online, offline and in a hybrid format, with University of West London (UWL) certification. We help students, graduates and working professionals build job-ready skills, and we are growing quick. Our office is in Kochi, Kerala.

IT Support Executive (2+ years)

Location: Kochi, Kerala (on-site) | Type: Full-time

Role summary: Keep WisGrad's devices, network, accounts and learning platforms running smoothly, so that staff, students and live events never lose time to technical problems.

Key responsibilities

- Set up, maintain and repair office laptops, desktops, printers and networking equipment.
- Manage user accounts, email, shared drives and access permissions for staff, including onboarding and exit.
- Provide first-line support to staff, and log, track and resolve issues within agreed timelines.
- Administer the Learning Management System (LMS): create courses and batches, enrol and manage students and faculty, manage access and content uploads, and resolve login and platform issues.
- Administer the CRM: set up users, lead fields, pipelines and automations, keep data clean, run imports and exports, and support the growth and admissions teams with reports and fixes.
- Integrate and troubleshoot the LMS, CRM, website and payment or communication tools, and escalate faults to vendors or developers.
- Monitor and support the website, student portal and online class platforms.




- Maintain regular backups, software updates, antivirus and basic data security practices.
- Keep an inventory of hardware, licences and subscriptions, and flag renewals in advance.
- Provide on-site technical support for webinars, hybrid classes and events, including audio-visual, projector, camera and internet checks.

Requirements

- Diploma or degree in IT, computer science or a related field.
- 2 or more years of experience in IT support or system administration.
- Hands-on experience administering an LMS (such as Moodle, Canvas, Google Classroom or a similar platform) and a CRM (such as Zoho, HubSpot, Salesforce or LeadSquared).
- Working knowledge of Windows and macOS, networking basics (Wi-Fi, LAN, routers) and Google Workspace or Microsoft 365 administration.
- Clear communication and the patience to help non-technical colleagues.

Good to have

- Experience with video conferencing tools and hybrid classroom setups.
- Basic knowledge of cloud services and cyber security hygiene.
- Certifications such as CompTIA A+ or CCNA.

Work Details

Working Days: Monday to Saturday

Work Hours: 09:30 AM to 5:30 PM

Location: Kochi

Joining: Immediate

Compensation : Fixed Salary plus performance based incentives

Contact for Applications

Email: [email protected]

Phone/WhatsApp: +91-(phone hidden)

Job Type: Full-time

Pay: From ₹20,000.00 per month

Ability to commute/relocate:

- Kochi, Kerala: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: In person

📌 IT Support Specialist (Kochi)
🏢 WisGrad Education
📍 Kochi