We are looking for a responsible, proactive, and well-organised Customer Service Assistant to handle customer interactions, coordinate site visits, manage payments and documentation, and liaise with government offices and other authorities for related activities.

The candidate should be comfortable handling both office and outdoor responsibilities and should have good communication and coordination skills.

Location : Chalakudy.

Key Responsibilities

1. Customer Handling & Support

- Communicate with customers through phone calls, WhatsApp, and direct visits.
- Respond to customer enquiries and provide necessary updates.
- Coordinate customer requirements and resolve basic service-related issues.
- Maintain professional relationships with customers.
- Follow up with customers regarding pending documents, payments, and installation progress.

2. Customer Site Visits

- Visit customer locations for document collection, coordination, and project-related requirements.
- Coordinate with installation teams and customers.
- Verify site-related information and collect necessary photographs and documents.
- Provide updates to the office regarding customer visits and site status.

3. Payment & Cash Handling

- Collect customer payments through cash, UPI, bank transfers, or other approved methods.
- Issue payment acknowledgements and maintain proper collection records.




- Deposit collected cash at the office or bank as instructed.
- Maintain accurate records of pending payments and customer dues.
- Ensure proper accountability for all financial transactions.

4. Documentation & Office Coordination

- Maintain customer files and project-related documents.
- Update customer information and follow-up status.
- Coordinate with office staff, technicians, and management.
- Prepare daily activity and visit reports.

Required Qualifications

- Minimum Plus Two / Degree preferred.
- Good communication skills in Malayalam.
- Basic English communication skills.
- Basic computer knowledge, MS Excel, Google Sheets, and WhatsApp.
- Two-wheeler driving licence is mandatory.
- Own two-wheeler preferred.

Required Skills

- Valuable customer-handling and interpersonal skills.
- Responsible and trustworthy.
- Ability to communicate with government officials.
- Good follow-up and coordination skills.
- Time management and problem-solving abilities.

Experience

Freshers with good communication skills may apply. Previous experience in customer service, field coordination, banking, sales support, or office administration will be an advantage.

Pay: ₹10,000.00 - ₹20,000.00 per month

Benefits:

- Cell phone reimbursement
- Health insurance

Work Location: In person

📌 Customer Service Assistant (Thrissur)
🏢 Lumizon
📍 Thrissur