AxisPhone: IBSL Asst TL/Coach INTERNAL USAGE: No. of Vacancies: Reports to: AxisPhone: IBSL Head Is a Team leader Yes Team Size: Grade: Manager/Deputy Manager Business: Retail Operations Department: Axis Phone Sub-Department: Axis Phone Location: Mumbai/Chennai About Axis Phones Axis Phones engages with Axis Banks customers and prospects, virtually, through the inbound contact center to provide a seamless experience to customers while fulfilling their service requirements and using the opportunity to provide financial solutions via cross-sell and upsell. Supports sales and operations teams in the day-to-day improvement of transactions and its quality via employee engagement and coaching activities. Keeps a check on any malpractices and defines actions basis severity of incidents.
The overall objective is to improve customer engagement leading to superior customer experience with improved productivity and sales effectiveness.
AbouttheRole The purpose of the role is to devise the sales and retention strategy for Axisphone. Key Responsibilities
Co-leading a team along with the Supervisor on key sales deliverables
Enhancing sales productivity through extensive training and coaching
Interacting with customers to assess the customer pulse, thereby resulting in sales closures
Orienting recent hires into their respective roles during the first 3 months and ensuring performance as per prescribed goals
Picking up coaching techniques to step up the performance of outliers in the unit
Liaising with internal stakeholders on process gaps and working on extensive process improvements
Tracking the unit to deliver on accept rate, transfer rate, conversion rate, and fulfilment rate
Running exciting campaigns to build an engaging sales culture
Qualifications Optimal qualification for success on the job is:
Graduate or Post-graduate from a recognized institution