Job highlights

- 3+ years documentation experience in BPO (US Collections/Mortgage), strong client management, proficient in MS Office
- Develop and update SOPs from US client training, train resources on procedures, provide floor support and troubleshooting, communicate with US clients

Position Name Associate/Sr. Associate – Training (SOP) Job No : KONE-14628 Position type: Permanent Total Exp: 3 - 5 years LPA No of Position: 1 Notice Period: Immediate (15-30 days maximum) Asset: Laptop Mandatory for interview Work Location: Pune (Magarpatta City) Education Minimum a graduate (in any field). Shift: US shifts Work Type: WFO Interview Rounds: 2 Rounds Interview Mode: F2F interview

Must have: Key Responsibilities Must Have Attending US Client training sessions and develop Standard Operating Procedure (SOP) referring to procedure training recording.

Must Have





Training recent/existed resources on newly transitioned procedures.

Must Have

Update the existing SOP with the new instructions and training the resources on the changes.

Must Have

Providing floor support/troubleshooting.

Must Have

Should be able to communicate with US clients on calls if required.

Requirements Must Have Min 3 experienced in documentation (preferably working experience in BPO industry- (US Collections/ US Mortgage) Must Have Excellent written and verbal communication skills Must Have Strong client relationship management Must Have Excellent organizational skills Must Have Flexible with night shift Must Have Proficiency in MS Office and databases.

📌 Associate/Sr. Associate – Training (SOP) (Pune)
🏢 Honeybee Tech Solutions
📍 Pune