Associate Director | SAP SDM | Bengaluru | SAP | DSA Emerging

- Job requisition ID : 116546
- Location: Bengaluru
- Entity: Deloitte Touche Tohmatsu India LLP

Senior Manager | Enterprise Technology & Performance- SAP | SAP SDM

Location: Mumbai

The team

Enterprise technology has to do much more than keep the wheels turning; it is the engine that drives functional excellence and the enabler of innovation and long-term growth. Learn more about ET&P;

Your work profile

SAP Service Delivery Management

- Manage day-to-day operations of SAP landscape (ECC / S4 HANA)
- Ensure delivery as per SLAs, KPIs
- Oversee L1, L2, and L3 support teams (functional & technical)
- Ensure system availability, performance, and stability

Incident, Problem & Change Management

- Ensure timely resolution of SAP incidents (production & critical issues)
- Lead Major Incident Management (MIM) calls
- Drive Root Cause Analysis (RCA) for recurring issues




- Govern SAP change management & Release Management

Stakeholder & Client Management

- Act as the single point of contact for business stakeholders
- Conduct weekly/monthly service review meetings
- Communicate system issues, risks, and performance metrics
- Ensure high customer satisfaction (CSAT)

Tools & Technologies

- ServiceNow / Jira (ticketing tools)
- AI driven approach

Soft Skills

- Robust stakeholder communication
- Leadership and team collaboration
- Problem-solving and decision-making
- Ability to manage high-pressure production environments

Key skills required:

- 11 years of IT experience
- 8 years in SAP service delivery / application support
- Experience handling global clients and large SAP landscapes
- Education-Any Graduate

📌 Associate Director | SAP SDM | Bengaluru | SAP | DSA Emerging (India)
🏢 Deloitte
📍 India