Job highlights

- 1–5 years experience in operations or logistics with strong analytical skills and Excel knowledge

- Manage daily operations, drive key metrics, monitor performance, and lead team engagement

Role Overview

As an Associate Cluster Manager at Snabbit, you will manage daily execution across your assigned cluster or hoods. You will ensure smooth operations, strong field performance, and service quality while supporting the Cluster Manager in driving key operational outcomes. This role requires high ownership, agility, and strong on-ground problem-solving to help deliver Snabbits 10-minute home services promise.

Responsibilities

- Manage daily operations across assigned hoods to ensure smooth service execution and adherence to SOPs.

- Drive key metrics such as booking loss reduction, EOB closures, utilization, productivity, and on-time service delivery.

- Monitor performance dashboards, identify bottlenecks, and take quick, data-backed decisions to resolve issues.

- Manage service experts attendance, shift readiness, performance, and overall availability.

- Conduct daily team engagement,



briefings, and initiatives to retain, motivate, and improve field productivity.

- Track TAT, service quality, and customer feedback; identify gaps and support continuous process improvements.

- Collaborate with central ops, training, supply, and city teams; provide structured daily/weekly performance reports to the RCLM.

Requirements

- 1–5 years of experience in operations, logistics, field workforce management, or startup environments

- Solid analytical skills with working knowledge of Excel and dashboards

- Excellent communication, coordination, and problem-solving abilities

- High ownership mindset and ability to thrive in a fast-paced environment

Why Join Us

- Be part of a fast-growing startup backed by top-tier investors.

- Take ownership of a high-impact role and contribute to building India’s quickest home services platform.

- Work with a passionate team that values results, energy, and innovation.

📌 Associate Cluster Manager (Kolkata)
🏢 Snabbit
📍 Kolkata