– Associate / Senior Associate (Proctoring Office) Function: Assessment Operations

Brand: University of Law (ULaw)

Work Location: Hyderabad

Reporting To: Team Leader

Experience Required: 0–2 years

Shift Timings : Mon to Fri _1:30PM TO 10:30PM _WFO _With 2 way cab facility

About GUS Education India (GEI) GUS Education India (GEI) is the education arm of Global University Systems, a leading European education conglomerate. Established in 2017, GEI has a portfolio of over 35 institutions and collaborates with prestigious universities and institutions worldwide, offering educational services that enhance their operations and impact.

Nature of the Job The Associate/Senior Associate will support the Assessment Operations team and ensure that all back-office processes run smoothly in accordance with university and client policies.

The role involves coordinating with students, staff, clients, and internal stakeholders to ensure timely communication, efficient enquiry management, and high standards of service delivery.

Job Purpose

- Develop a thorough understanding of GEI, its client partnerships, student journeys, and course offerings.

- Follow and contribute to the development of process maps, operational manuals, and training materials within Assessment Operations.

- Deliver timely, professional, and proactive support to students and staff.

- Ensure smooth execution of assessment-related administrative activities.

Key Responsibilities
- Email and Enquiry Management: Manage shared email inboxes and respond to enquiries from students, clients, and staff within 24 hours.

- Customer Communication: Handle routine email and telephone enquiries professionally, ensuring accurate and helpful responses.

- Enquiry Coordination: Redirect queries to the appropriate campus or department whenever required and keep students and clients informed about the status of their requests.

- CRM Management:



Maintain accurate and complete records of all client interactions and communications in the CRM system.

- Assessment Support: Provide information and guidance regarding assessments, assessment regulations, and related procedures.

- Policy Compliance: Ensure all activities are carried out in accordance with university policies, procedures, and assessment regulations.

- Service Delivery: Maintain high standards of accuracy, professionalism, and operational efficiency while handling student and client requests.

- Team Coordination: Collaborate with colleagues and stakeholders to ensure smooth day-to-day operations.

Desired Candidate Profile Qualification
- Graduate degree or equivalent qualification.

- Proficiency in Microsoft Office tools.

- Basic knowledge of CRM software.

Required Skills
- Excellent verbal and written communication skills in English.

- Strong customer service and stakeholder management skills.

- Diplomatic and assertive communication style.

- Good analytical and problem-solving abilities.

- Strong attention to detail and accuracy.

- Ability to work with stakeholders at different levels of seniority.

- Polite, reliable, helpful, and positive attitude.

- Ability to work under pressure and manage multiple tasks.

- Excellent organizational and time-management skills.

- Flexibility to work in different shifts, including weekends, and accommodate short-notice shift changes.

Relevant Experience
- 0–2 years of experience.

- Fresh graduates can also be considered, provided they have solid communication and customer service skills.

Role: Customer Success Associate, Industry Type: E-Learning / EdTech, Department: Customer Success, Service & Operations, Employment Type: Full Time, Permanent Role Category: Customer Success Education UG: Any Graduate read more

Key Skills AnalyticalCustomer ServiceVerbal CommunicationProblem SolvingTeam CoordinationOperationsMS Office ToolsManagementStakeholder ManagementWritten CommunicationService DeliveryComplianceEnglishClient InteractionTimeCommunication SkillsMS OfficeCRM

📌 Associate - Assessments & Proctoring (Hyderabad)
🏢 GUS EDUCATION INDIA
📍 Hyderabad