- Preferred Qualifications: Experience with tools like ServiceNow or Jira Basic knowledge of cloud platforms (AWS / Azure) Strong problem-solving skills
- Experience: 3+ years of experience in technical or IT support .
- We are looking for an Associate Technical Support Analyst to provide technical assistance, troubleshoot issues, and ensure smooth IT operations
- The role involves handling incidents, resolving user queries, and supporting applications and systems
Key Responsibilities
- Provide technical support for applications and systems
- Troubleshoot and resolve technical issues and incidents
- Handle service requests and user queries Monitor systems and ensure availability
- Escalate complex issues to higher support levels
- Maintain documentation and support processes Ensure adherence to SLAs and support standards Required Skills (1 line):
- Technical Support, Troubleshooting, Incident Management, Windows/Linux, Networking Basics, ITIL, Ticketing Tools, Communication
Experience: 3+ years of experience in technical or IT support Preferred Qualifications: Experience with tools like ServiceNow or Jira Basic knowledge of cloud platforms (AWS/Azure) Robust problem-solving skills
📌 Assoc Technical Support Analyst (Pune)
🏢 Mobile Programming
📍 Pune
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