Job highlights

- Graduate with 4-6 years in retail, wellness, healthcare or customer-facing roles and 2+ years team management experience

- Manage daily store operations, drive customer engagement and retention, supervise staff, handle escalations, track sales and inventory, and support revenue targets

We are looking for an Assistant Store Manager from a retail, wellness, healthcare, or customer-facing background to support daily store operations, drive customer engagement, and deliver an exceptional customer experience.

Key Responsibilities

Customer Experience & Customer Engagement

- Ensure every customer is welcomed and guided through their visit in a warm and qualified manner.

- Understand customer concerns and support them through consultations and their treatment journey.

- Assist in explaining treatment plans, product usage, and recommendations.

- Drive customer satisfaction, retention, and repeat visits.

- Handle customer queries, concerns, and escalations effectively.

- Ensure consistent follow-ups and engagement for a seamless customer experience.

- Conduct outbound calling to prospective and existing customers for appointment confirmations, follow-ups, customer engagement, retention, and service recovery.

- Reconnect with missed leads, no-shows, and inactive customers to improve store footfall and conversion.

- Coordinate with customers over phone calls, WhatsApp, and CRM tools to ensure timely communication and follow-ups.

- Maintain high standards of customer communication and relationship management.

Store Operations & Team Management

- Ensure smooth day-to-day store/clinic operations.

- Manage store opening/closing activities, hygiene, and overall upkeep.





- Supervise and guide the team, including Hair Coaches and support staff.

- Manage appointments, walk-ins, and customer escalations efficiently.

- Coordinate with doctors, backend teams, and cross-functional stakeholders.

- Maintain shift rosters and ensure team productivity and discipline.

- Monitor customer service standards and ensure adherence to SOPs.

Business Ownership

- Drive store performance and support achievement of revenue targets.

- Guide the team on product understanding, treatment plans, and upselling opportunities.

- Ensure a strong focus on conversions, repeat business, and customer retention.

- Track daily sales performance and proactively identify opportunities to improve store outcomes.

- Support local marketing and customer engagement initiatives to drive footfall.

Reporting & Inventory Management

- Track daily footfall, appointments, conversions, and customer follow-ups.

- Maintain MIS reports and ensure accurate reporting.

- Ensure accurate inventory management and timely replenishment of products.

- Maintain data accuracy, CRM hygiene, and reporting discipline.

What We're Looking For

- Graduate (Mandatory).

- 46 years of experience in retail, wellness, healthcare, hospitality, or customer-facing roles.

- Minimum 2+ years of team handling experience.

- Strong communication, customer engagement, and people management skills.

- Comfortable with customer calling, follow-ups, and relationship management.

- Basic knowledge of Excel / Google Sheets.

- Comfortable using CRM systems and daily reporting tools.

- High ownership, accountability, and a proactive mindset.

- Strong problem-solving and stakeholder management abilities.

📌 Assistant Store Manager (Vasai-Virar)
🏢 Tatvartha Health
📍 Vasai-Virar