Furlenco is looking for a motivated and customer-focused Assistant Store Manager to manage daily store operations, drive sales and lead the in-store sales team.
The role involves handling walk-in customers, following up with potential customers through phone calls, converting leads into sales and achieving monthly business targets.
The ideal candidate should have strong sales and communication skills, experience in retail operations and the ability to manage a team while ensuring a excellent customer experience.
Key Responsibilities
1. Sales & Target Achievement
- Achieve monthly sales targets across Buy New, Buy Refurbished and Rental categories.
- Handle walk-in customers and convert enquiries into sales.
- Follow up with potential customers and leads shared by the central team.
- Make outbound calls to customers and generate sales through telephonic conversations.
- Identify upselling and cross-selling opportunities.
- Support local marketing activities and apartment promotions to generate business.
2. Team Management
- Manage and guide the in-store sales team.
- Assign daily targets and responsibilities to team members.
- Monitor individual and team sales performance.
- Train team members on product knowledge, customer handling and sales techniques.
- Motivate the team to achieve sales targets.
3. Lead Management
- Follow up on leads shared by the central team.
- Ensure timely customer calls and regular follow-ups.
- Track lead status and sales conversions using CRM.
- Monitor calling performance and identify opportunities to improve conversions.
4. Customer Experience
- Assist customers with product information, pricing, offers and rental options.
- Handle customer queries and complaints professionally.
- Ensure a smooth customer experience throughout the buying or rental process.
5. Store Operations
- Ensure smooth day-to-day store operations.
- Maintain store cleanliness, product displays and stock accuracy.
- Follow store opening and closing procedures.
- Coordinate order processing, payments, deliveries and installations.
- Ensure compliance with company policies and store SOPs.
6. Reporting & Coordination
- Maintain daily and monthly sales reports.
- Track store walk-ins, sales, lead conversions and calling performance.
- Coordinate with central teams for customer deliveries, installations and lead management.
Requirements
- 2–5 years of experience in retail sales or store operations.
- Previous experience in furniture, lifestyle, consumer durables or retail sales will be an advantage.
- Good communication and customer-handling skills.
- Experience in team management and achieving sales targets.
- Comfortable with outbound calling, lead follow-ups and sales conversions.
- Basic knowledge of CRM, POS systems and MS Excel.
- Good negotiation and problem-solving skills.
- Willingness to work on weekends and during peak business days.
Preferred Skills: Retail Sales | Store Operations | Team Management | Lead Generation | Outbound Calling | Customer Relationship Management | Sales Target Achievement | Upselling | Cross-selling Pay: ₹30,000.00 - ₹45,000.00 per month
Benefits
- Food provided
- Health insurance
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund