Department: Quality Assurance / Quality Management

Designation: Quality Manager

Industry: Food, FMCG & Water Testing Laboratory

Experience: 10–12 Years

Qualification: M.Sc. in Chemistry / Microbiology / Food Science / Food Technology / Biotechnology or an equivalent relevant qualification.

Work Location: Coimbatore, Tamil Nadu

Employment Type: Full-Time

1. Job Purpose

To lead and manage the overall Quality Management System (QMS) of the Food and Water Testing Laboratory, ensuring compliance with NABL, ISO/IEC 17025:2017, FSSAI and other applicable regulatory requirements. The role is responsible for maintaining testing quality, technical competence, laboratory accreditation, audit readiness, documentation, and continuous improvement across all laboratory operations.
1. Key Roles & Responsibilities

A. Quality Management System (QMS)

- Establish, implement, maintain and continuously improve the laboratory's Quality Management System in accordance with ISO/IEC 17025:2017.
- Ensure compliance with NABL accreditation requirements and applicable FSSAI regulations.
- Review and update quality manuals, SOPs, work instructions, formats and quality records.
- Monitor the effectiveness of quality processes and ensure corrective actions are implemented.

B. NABL Accreditation & Regulatory Compliance

- Lead NABL accreditation activities, including initial assessments, surveillance assessments and reassessments.
- Coordinate with NABL assessors and regulatory authorities during assessments and inspections.
- Ensure timely closure of non-conformities and implementation of corrective and preventive actions.
- Maintain compliance with FSSAI, BIS and other applicable testing standards and regulatory requirements.

C. Internal & External Audits

- Plan and conduct internal quality audits across Food, Water, Microbiology and Instrumentation testing departments.
- Coordinate external audits, customer audits and regulatory inspections.




- Identify non-conformities, analyse root causes and monitor corrective action effectiveness.
- Ensure audit observations are closed within the prescribed timelines.

D. Laboratory Quality Control

- Monitor quality control activities, including control samples, reference materials, proficiency testing and inter-laboratory comparisons.
- Review analytical test results, quality control charts and measurement uncertainties, as applicable.
- Ensure equipment calibration, intermediate checks and maintenance are carried out as per requirements.
- Monitor testing accuracy, precision, reliability and overall laboratory performance.

E. Technical & Documentation Management

- Ensure proper validation and verification of testing methods.
- Review and approve quality-related documents and technical records within the authorised scope.
- Monitor the implementation of SOPs and testing procedures.
- Ensure proper handling of samples, traceability, reporting and retention of records.

F. Team Management & Training

- Lead and supervise the Quality Assurance team.
- Conduct training programmes on ISO/IEC 17025, NABL requirements, quality procedures and laboratory practices.
- Assess employee competency and maintain training and competency records.
- Coordinate with Food, Water, Microbiology and Instrumentation teams to ensure quality standards are consistently maintained.

G. Continuous Improvement

- Establish and monitor Quality Objectives and Key Performance Indicators (KPIs).
- Drive process improvements to reduce testing errors, non-conformities and customer complaints.




- Review customer feedback and ensure timely resolution of quality-related issues.
- Conduct periodic management reviews and present quality performance reports to management.

1. Required Skills & Competencies

- Strong knowledge of ISO/IEC 17025:2017 and NABL accreditation requirements.
- Good understanding of FSSAI regulations and food and water testing standards.
- Expertise in Quality Management Systems, internal auditing and external audit coordination.
- Knowledge of method validation, measurement uncertainty and proficiency testing.
- Robust analytical, problem-solving and root-cause analysis skills.
- Excellent documentation, communication and leadership abilities.
- Ability to manage cross-functional laboratory teams and regulatory compliance activities.

1. Experience Requirements

- Minimum 10 years of relevant experience in Quality Assurance / Quality Management within an NABL-accredited testing laboratory.
- Proven experience in handling NABL assessments, surveillance audits and accreditation activities.
- Experience in Food and Water Testing Laboratory operations is essential.
- Demonstrated experience in implementing and maintaining ISO/IEC 17025:2017 QMS.
- Prior experience in leading a Quality Assurance team and managing regulatory compliance.

1. Key Performance Indicators (KPIs)

- NABL accreditation compliance and audit performance.
- Timely closure of audit non-conformities.
- Effectiveness of corrective and preventive actions.
- Compliance with quality documentation and SOP requirements.
- Proficiency testing and inter-laboratory comparison performance.
- Reduction in testing errors and customer complaints.
- Timely completion of internal audits and management reviews.
- Employee competency and quality training effectiveness.

Job Location: Coimbatore Pay: ₹40,000.00 - ₹50,000.00 per month

Work Location: In person

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