Responsible for driving employee training, implementing operational SOPs and improving frontline team performance across multiple centres.
Key Responsibilities:
- Conduct operational and SOP-based training for frontline employees and centre managers.
- Develop training presentations, manuals and learning materials.
- Identify training gaps and conduct Training Needs Analysis (TNA).
- Ensure consistent implementation of SOPs across centres.
- Evaluate training effectiveness and employee performance.
- Coordinate with Operations and Centre Managers.
- Conduct regular centre visits and maintain training records.
Requirements:
- 5–6 years of experience in Training & Development.
- Experience in Retail, QSR, Hospitality or Entertainment.
- Solid knowledge of operations and SOP implementation.
- Good presentation, communication and content development skills.
- Willingness to travel across centres.