- 2-3 years experience in Fraud Risk domain for Cards & Payment products with FRM tools knowledge
- Investigate disputes and alerts, develop specialized FRM rules, coordinate with banks and legal teams for transaction reversals and complaint resolution
Job Purpose
This position is open with Bajaj Finance ltd.
Duties and Responsibilities
- Investigate disputes/alerts received from FRM or Customer Service channels and decipher modus operandi
- Contribute towards specialized rules in FRM basis investigation of cases
- Liaise with sponsor banks of Payer/Payee to reverse the transactions, blocking of accounts etc.
- Liaise with legal team/field RCU team for reverts on legal complaints
Required Qualifications and Experience
- Minimum experience of 2-3 years in Fraud Risk domain related to Cards & Payment products
- Preferable experience with any of the leading Wallet company
- Experience of working on FRM tools of NPCI, VISA & Mastercard
- Ready to travel to different locations as required for fraud investigations and actions