Job highlights

- Bachelor's in Electrical/Electronics/Telecommunications with RHCSA/RHCE, CCNA, Kubernetes (CKA/CKAD) certifications
- Monitor platform health using Prometheus, Zabbix, Grafana, Datadog; manage incidents and service requests; support RHEL environments and troubleshoot Django, NGINX, MySQL; handle orchestration with Cisco NSO, SCCM, ONAP; perform network troubleshooting and automate tasks with Python

Job Summary Position Title: IZO Multi Cloud Connect & Orchestration (B3 -1)

Location: Pune

Experience: 3-6 Years

Responsibilities

- Service Monitoring & Event Management (25%)
- Monitor platform health, application availability, and service performance.
- Manage alerts generated from Prometheus, Zabbix, Grafana, Datadog, Dynatrace, and Recent Relic.
- Perform proactive health checks and take preventive actions.
- Monitor Middleware, API Gateway, NSO, SCCM, ONAP, and Southbound integrations.

- Incident & Service Request Management (20%)

- Handle incidents, service requests, and operational escalations.
- Perform first-line diagnosis and troubleshooting.
- Restore services within agreed SLA timelines.
- Coordinate with Engineering, Product, and Vendor teams for issue resolution.

- Platform & Application Support (15%)

- Support RHEL-based production environments.
- Troubleshoot Django, NGINX, Gunicorn, MySQL, Middleware, and API-related issues.
- Validate application deployment and service availability.




- Review logs and identify root causes of service degradation.

- Orchestration & Provisioning Support (15%)

- Support customer provisioning and service lifecycle activities.
- Troubleshoot Cisco NSO, Cisco SCCM, ONAP, BMX, and Equinix integrations.
- Validate service orchestration workflows and provisioning outcomes.
- Support order fallouts and provisioning failures.

- Network Operations Support (10%)

- Perform basic network troubleshooting.
- Investigate MPLS VPN, BGP, OSPF, SD-WAN, routing, switching, and connectivity issues.
- Validate end-to-end traffic flow across customer and provider networks.
- Support service activation and connectivity verification activities.

- Automation & Continuous Improvement (10%)

- Develop operational scripts using Python.
- Automate repetitive monitoring and reporting tasks.
- Improve operational efficiency through tooling enhancements.

- Documentation & Knowledge Management (5%)

- Maintain runbooks, SOPs, and known error databases.
- Update troubleshooting guides and operational documentation.
- Participate in knowledge-sharing sessions.

Qualifications Essential Qualifications & Certifications:

- Bachelor's degree in Electrical, Electronics, Telecommunications

- Rhcsa / RHCE

- CCNA

- Kubernetes (CKA/CKAD)

Skills

- RHEL
- Python
- REST API
- Docker
- Kubernetes
- Django
- MySQL
- NGINX
- Prometheus

📌 Assistant Manager - Global Network Operations (Pune)
🏢 Tata Communications
📍 Pune