Job Summary

Position Title: IZO Multi Cloud Connect &

- Orchestration (B3 -1)

Location: Pune

Experience: 3-6 Years

Responsibilities

- Service Monitoring &
- Event Management (25%)

- Monitor platform health, application availability, and service performance.

- Manage alerts generated from Prometheus, Zabbix, Grafana, Datadog, Dynatrace, and Recent Relic.

- Perform proactive health checks and take preventive actions.

- Monitor Middleware, API Gateway, NSO, SCCM, ONAP, and Southbound integrations.

- Incident &

- Service Request Management (20%)

- Handle incidents, service requests, and operational escalations.

- Perform first-line diagnosis and troubleshooting.

- Restore services within agreed SLA timelines.

- Coordinate with Engineering, Product, and Vendor teams for issue resolution.

- Platform &

- Application Support (15%)

- Support RHEL-based production environments.

- Troubleshoot Django, NGINX, Gunicorn, MySQL, Middleware, and API-related issues.

- Validate application deployment and service availability.

- Review logs and identify root causes of service degradation.

- Orchestration &

- Provisioning Support (15%)

- Support customer provisioning and service lifecycle activities.

- Troubleshoot Cisco NSO, Cisco SCCM, ONAP, BMX, and Equinix integrations.

- Validate service orchestration workflows and provisioning outcomes.

- Support order fallouts and provisioning failures.

- Network Operations Support (10%)

- Perform basic network troubleshooting.

- Investigate MPLS VPN, BGP,



OSPF, SD-WAN, routing, switching, and connectivity issues.

- Validate end-to-end traffic flow across customer and provider networks.

- Support service activation and connectivity verification activities.

- Automation &

- Continuous Improvement (10%)

- Develop operational scripts using Python.

- Automate repetitive monitoring and reporting tasks.

- Improve operational efficiency through tooling enhancements.

- Documentation &

- Knowledge Management (5%)

- Maintain runbooks, SOPs, and known error databases.

- Update troubleshooting guides and operational documentation.

- Participate in knowledge-sharing sessions.

Qualifications

Essential Qualifications &

- Certifications:

- Bachelor's degree in Electrical, Electronics, Telecommunications

- Rhcsa / RHCE

- CCNA

- Kubernetes (CKA/CKAD)

Skills

- RHEL

- Python

- REST API

- Docker

- Kubernetes

- Django

- MySQL

- NGINX

- Prometheus

Role: Team Lead / Network Manager,

Industry Type: Telecom / ISP,

Department: Engineering - Hardware &

- Networks,

Employment Type: Full Time, Permanent

Role Category: IT Network

Education

UG: Any Graduate

PG: Any Postgraduate

Key Skills

Skills highlighted with ‘‘ are preferred keyskills api gateway apisapplication deploymentapplication supportautomationccnaciscocisco routerscisco switchesclouddatadogdeploymentdjangodockerdynatraceevent managementgrafanagunicornincident managementintegrations

📌 Assistant Manager - Global Network Operations (Pune)
🏢 Tata Communications
📍 Pune