Porter: Creating Impactful Journeys
At Porter, we're not just passionate about improving productivity; we're on a vision to Moving a billion dreams one delivery at a time. We empower businesses, both large and small, to optimize their operations and unleash unprecedented growth in their core functions. Join us in pioneering the future of last-mile logistics, one that's poised to disrupt the industry and redefine the way we think about transportation.
Why Porter?
- Industry Leadership: As the fastest-growing leader in last-mile logistics, we have a pan India and International presence with operations spanning multiple cities. With a fleet size exceeding 750k driver partners and 15 million customers. Porter is at the forefront of this dynamic and rapidly expanding sector.
- Cutting-Edge Technology: Our industry-best technology platform has garnered over $150 million in investments from renowned backers, including Sequoia Capital, Kae Capital, Mahindra Group, LGT Aspada, Tiger Global, and Vitruvian Partners. We leverage technology to drive efficiency, innovation, and unparalleled service.
- Ambitious: We're not just solving problems; we're addressing a massive challenge and going after a market with a valuation surpassing $50 billion USD. Our ambition extends beyond last-mile delivery; we aim to disrupt all facets of logistics, including warehousing and LTL transportation.
- Thriving Community: Join a community of passionate individuals who are committed to doing the best work of their lives. At Porter, we value the spirit of collaboration, innovation, and embracing challenges head-on.
Be a Part of Something Extraordinary:
If you're ready to make an impact, be at the forefront of innovation, and embrace the challenges and opportunities of a fast-paced work environment, Porter is the place for you. We're not just building a brand; we're creating a household name in transportation. Join us and be part of the revolution – where every day is an opportunity to redefine what's possible.
If you are ready to make a significant impact and shape the future of Porter, apply now and be part of our exciting journey!
Company URL:https://porter.in/
About the Role The Assistant Manager - Category Operations will drive day-to-day operational execution for the
HSC business across multiple categories (Intercity - PTL & FTL, Outstation - 9ft, 10ft, 14ft, 17ft, etc.)
This role is designed to strengthen category execution by enabling managers to focus on strategic initiatives while ensuring operational excellence across business-as-usual (BAU) activities. The ideal candidate is execution-focused, data-oriented, detail-driven, and highly comfortable managing ground operations and supply execution and city-level coordination.
Key Responsibilities
1. Root Cause Analysis (RCA)
● Identify and resolve operational bottlenecks impacting Fulfillment (FF), Demand, and
Cancellation metrics.
● Analyze data trends and operational patterns to drive quick resolution of recurring issues.
● Coordinate closely with central teams and city teams to implement corrective actions.
2. Supply Initiatives
● Design and execute supply incentive structures aimed at improving supply availability and efficiency.
● Track the performance of incentive programs and continuously optimize them based on operational outcomes.
● Ensure Monthly supply acquisition targets are met .
3. Surge Management
● Execute surge management strategies to successfully balance demand and supply across categories.
● Monitor operational performance metrics during surge windows to ensure seamless
Execution
4. City Escalation Resolution
● Manage and resolve city-level operational escalations within defined timelines.
● Identify recurring themes in escalations to drive long-term process fixes.
● Maintain high service quality and strict operational governance standards.
5. Team Oversight
● Drive daily productivity and performance management of the office support teams.
● Enforce strict adherence to operational SOPs and execution discipline.
● Support the onboarding, training, and continuous monitoring of team members.
Skills & Competencies
Must-Have:
● Comfortable working with operational metrics and handling data analysis.
● Strong operational execution, problem-solving, and ground-level issue resolution capabilities.
● Solid communication and stakeholder management skills to coordinate with cross-functional teams.
● A hands-on approach with a high bias for action.
Good-to-Have:
● Prior experience in logistics, mobility, supply chain, or marketplace operations.
● Exposure to category operations, city operations, or supply management roles.
● Previous experience managing office support or operational teams.
Data Privacy & Candidate Consent:
By applying for this position, I voluntarily consent to submitting my information and documents (collectively “Personal Data”), and hereby consent to SmartShift Logistics Solutions Private Limited and its affiliates, subsidiaries or group companies (collectively “Company”) collecting, using, processing and storing such information and documents for the purposes of evaluating my application and candidature, in accordance with the Company’s policies and applicable law. I further consent to the Company sharing my Personal Data with third parties, including to its affiliates, subsidiaries and vendors for the aforementioned purposes and to the consequential use, processing and storage of my Personal Data by such third parties. I further understand that my Personal Data will be stored for such periods as may be required for the Company, subject to applicable law.
📌 Assistant Manager, FTL (Mumbai)
🏢 Porter
📍 Mumbai