Job highlights

- BTech / Diploma in Electrical / Electronics / Mechanical Engineering. Certifications or exposure to Battery Management Systems (BMS),Energy Storage Systems,or EV batteries preferred
- Required Qualifications

Job Summary

Assistant Manager / Deputy Manager - After Sales Service (LFP / Lithium Batteries) Department: After Sales Service Location: Rohini- Delhi/Kundli-Sonipat

Industry: Renewable Energy / Energy Storage / Lithium Battery Systems

Reporting To: Service Head

Role Objective The role is responsible for managing after-sales service operations for LFP and Lithium battery products, ensuring efficient installation support, troubleshooting, warranty management, and customer satisfaction. The incumbent will work closely with service engineers, RD, quality, and sales teams to ensure timely resolution of technical issues and seamless post-sales support.

Key Responsibilities

- After-Sales Service Management - Manage end-to-end after-sales service operations for LFP and Lithium battery systems. - Handle customer complaints, troubleshooting, and technical escalations. - Ensure timely resolution of service tickets and warranty claims. - Monitor service performance metrics and improve service response time.
- Technical Support Troubleshooting - Provide technical support for battery systems, BMS, and related components. - Diagnose issues related to battery performance, charging systems, and integration with inverters/EV chargers/energy storage systems. - Support field teams in resolving installation and operational issues.
- Service Team Coordination - Manage and coordinate with field service engineers and service partners. - Ensure proper service documentation and reporting. - Conduct technical training for service engineers and channel partners.
- Warranty Service Documentation - Handle warranty claims,



replacements, and service records. - Maintain service reports, RCA (Root Cause Analysis), and corrective action plans. - Work closely with quality and production teams for product improvement feedback.
- Customer Relationship Management - Maintain robust relationships with key customers, distributors, and EPC partners. - Ensure high levels of customer satisfaction and service quality. - Support sales teams in technical discussions during pre-sales and post-sales stages.
- Process Improvement - Develop and implement service SOPs and best practices. - Analyze recurring issues and recommend product improvements. - Support digital service platforms such as CRM/Service ticketing systems.

Key Performance Indicators

- Service response time and closure rate
- Customer satisfaction score (CSAT)
- Warranty claim resolution time
- First-time fix rate
- Reduction in repeat service calls
- Service cost optimization

Required Qualifications

- B.Tech / Diploma in Electrical / Electronics / Mechanical Engineering
- Certifications or exposure to Battery Management Systems (BMS), Energy Storage Systems, or EV batteries preferred.

Experience Required

- 8-10 years of experience in after-sales service / technical support.
- Experience in Lithium-ion batteries, LFP batteries, energy storage systems, EV chargers, solar systems, or power electronics.
- Experience in handling field service teams and customer escalations.

Preferred Industry Background

- Energy Storage Systems
- EV Charging Infrastructure
- Solar Renewable Energy
- Lithium Battery Manufacturing
- Power Electronics / Inverter Industry

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Assistant Manager / Deputy Manager - After Sales Service (New Delhi)
🏢 Servotech Power Systems
📍 New Delhi