- Manage productivity by fixing productivity parameters for Collection Officers / Agencies / DMAs, monitoring performance against set parameters and Weekly review with the collection executives.
- Ensuring background and reference check of agencies / DCTs being appointed.
- Constant evaluation of DCTs and agencies.
- Identify and manage training needs for the CEs.
- Support collection officers in legal / police issues.
- Ensuring timely and profitable disposal of seized stock safe custody of seized products
- Visit Random customers.
Required Qualifications and Experience
- People Management skills.
- Demonstrated success achievement orientation.
- Excellent communication skills.
- Negotiation Skills
- Robust bias for action driving results in a high performance environment.
- Demonstrated ability to lead from the front.
- Excellent relationship skills.
- Affirmative in nature, Strong Leadership Skills, Clarity of thought and perseverance..
- Exceptionally high motivational levels and needs to be a self starter.
- Working knowledge of computers.
Role: Service Delivery - Other,
Industry Type: Banking,
Department: Customer Success, Service & Operations,
Employment Type: Full Time, Permanent
Role Category: Service Delivery
Education
UG: Any Graduate
PG: Any Postgraduate read more
Key Skills
Skills highlighted with ‘‘ are preferred keyskills collection targets communication skillscost of collectionsdebtdebt managementfinancelegallegal guidelinesnegotiation skillspeople managementpi targetstraining needs