- Demonstrate leadership skills with experience managing 5-10 Teams.
- s . At least 2 years of experience as an AM-Operations. . 5 years of experience in the BPO business
- Prior third party / first party collections experience.
Assistant Manager Collections
Operations
Job Roles Responsibilities
- Develop and execute innovative strategies to improve and secure business delivery.
- Manage Dialer Strategies.
- Ensure full compliance with all company, departmental, legal, and regulatory requirements.
- Ensure that the portfolio meets client and internal company performance benchmarks.
- Actively develop the management capabilities and business acumen of direct reporters, and drives the development of team members, ensuring full and well- rounded team competency.
- Ability to execute policies, processes and procedures of the organization.
- Demonstrate leadership skills with experience managing 5-10 Teams.
- Solid skills of persuasion and negotiation, paired with an innate ability to develop trust, confidence and consensus.
- Solid focus on Customer Service.
- Strong Employee Retention capabilities.
Candidate Requirements
- At least 2 years of experience as an AM-Operations.
- 5 years of experience in the BPO business. Prior third party/first party collections experience.
- Demonstrated leadership capabilities, including ability to organize and manage human resources to attain goals.
- Willingness to work night shifts.
- Preferred Qualification Any Graduate.
Disclaimer : This job posting has been aggregated from external source. Role detailscontentand availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.