Travel Key Solutions is looking for a dynamic and responsible Front Office Manager to manage our growing team and support recruitment, employee relations, operations, and organizational development.

Key Responsibilities

- Oversees the daily operations of an organization's reception area, serving as the primary point of contact for guests and clients. To ensure smooth visitor experiences and productive administrative workflows.

Guest

Services and Client Relations.

- Hiring and Onboarding. To recruit, interview, and train staff,.

- Scheduling and Supervision. create shift schedules, assign daily tasks, and supervise floor operations to ensure adequate coverage during peak hours.

- Performance Evaluations. conduct regular shift briefings, hold department meetings, and provide ongoing coaching and appraisals to staff.

- Booking Management. monitor room inventory, manage online travel agency (OTA) listings, and ensure the property management system (PMS) stays accurate.

- Interdepartmental Coordination. act as a bridge between the front desk and teams to fulfill guest requests quickly.

- Compliance and Safety. enforce company policies, verify guest identification, protect confidential data, and ensure staff follow emergency protocols.

- Billing and Payments. verify that guest accounts, rates, credit card charges,



and cash flows are accurately processed and recorded.

- Budgeting and Cost Control. prepare the front office budget, monitor daily expenses, and control labor costs to meet financial targets.

- Revenue and Reporting. implement pricing strategies to maximize occupancy and prepare daily reports on sales, occupancy rates, and revenue trends.

- Complaint Resolution. handle escalated guest inquiries, resolve booking errors, and address complaints promptly to maintain high satisfaction.

- VIP and Special Requests. coordinate personalized services such as transportation, reservations, loyalty program perks, and VIP treatments.

- Feedback Monitoring. track guest reviews and survey scores to identify service gaps and improve the overall experience.

Pay: ₹15,000.00 - ₹18,000.00 per month

Advantages

- Food provided

- Paid sick time

- Paid time off

- Provident Fund

Ability to commute/relocate

- Lucknow, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Preferred)

Education

- Bachelor's (Preferred)

Experience

- Operations management: 1 year (Preferred)

Language

- English (Required)

Willingness to travel

- 25% (Required)

Work Location: In person

📌 Assistant Front Office Manager (Lucknow)
🏢 TRAVEL KEY SOLUTIONS
📍 Lucknow