Form

1. Job Details:Position Title:Assistant Commercial Manager / ManagerReports To:Zonal ManagerDepartment:Retail Sales Commercial OperationDivision:M2 Job Purpose To ensure effective commercial governance, statutory compliance, inventory control, cash and banking operations, old gold management, and operational risk management of the jewellery showroom while safeguarding company assets and supporting seamless customer experience.

Key Accountabilities (Jewellery Retail Focus) 1. Inventory & Asset Control

- Ensure 100% reconciliation of physical stock with ERP (D365/POS) on a daily basis.
- Monitor inward and outward movement of gold, diamond, silver, platinum and other jewellery inventory.
- Ensure timely stock inwarding, tagging verification, and discrepancy resolution.
- Conduct surprise stock audits and counter-wise stock verification.
- Manage defective, damaged, and repair stock movement to HO/Factory.
- Monitor ageing inventory and coordinate with merchandising teams for action.
- Ensure proper documentation and security of high-value inventory.

2. Old Gold & Exchange Management

- Verify all old gold buyback and exchange transactions as per company policy.
- Ensure proper valuation, documentation, and system entries for old gold transactions.
- Reconcile old gold stock with POS and physical records daily.
- Coordinate timely dispatch of old gold and scrap to designated processing units.
- Monitor compliance with KYC and anti-fraud guidelines during buyback transactions.

3. Cash, Banking & Financial Controls

- Ensure daily cash reconciliation and EOD closure.
- Monitor cash deposits, cheque deposits, and digital payment settlements.
- Ensure timely settlement of Credit Card, UPI, EMI, and finance transactions.
- Maintain petty cash, BTL expenses, and store operating expenses within approved budgets.
- Verify supporting documents, approvals,



and invoices before processing payments.
- Ensure zero cash variance and investigate discrepancies immediately.

4. Statutory & Regulatory Compliance

- Ensure compliance with:

- GST Regulations

- BIS Hallmarking Guidelines

- Legal Metrology Requirements
- Shops & Establishment Act

- Labour Law Compliance
- Fire & Safety Regulations
- Local Municipal & Trade License Requirements
- Maintain validity and renewal of all statutory licenses and certifications.
- Ensure all statutory records, notices, and registers are updated and available for audits.

5. Operational Excellence & Store Administration

- Manage procurement and availability of packing materials, consumables, stationery, and customer gifting materials.
- Ensure AMC renewals of critical equipment such as CCTV, Air Conditioning, DG Sets, EPBX, and Water Purifiers.
- Ensure cleanliness, maintenance, and readiness of customer-facing and operational areas.
- Coordinate with IT, HR, Finance, Security, and Admin teams for smooth store operations.

6. Security & Loss Prevention

- Ensure all CCTV cameras, DVR systems, panic alarms, and shutter sensors remain operational.
- Conduct daily security compliance checks.
- Monitor inventory movement, vault access, key registers, and security protocols.
- Coordinate with local police, security agencies, and emergency services whenever required.
- Support internal and external audits, investigations, and vigilance activities.

7. Customer Experience Support





- Support showroom operations by resolving billing, transaction, and service-related customer issues.
- Ensure queue management and smooth customer flow during peak sales periods.
- Facilitate timely processing of customer refunds, order adjustments, and scheme settlements.
- Ensure all customer documents and transaction records are maintained as per policy.

8. Audit & Governance

- Ensure showroom readiness for Internal Audit, Finance Audit, GST Audit, and Stock Audit.
- Maintain audit compliance score above defined benchmarks.
- Ensure timely closure of audit observations and corrective actions.
- Maintain SOP adherence across all commercial processes.

Key Performance Indicators (KPIs) KRAKPIInventory ControlStock Accuracy 99.95%Old Gold ManagementZero unreconciled old gold transactionsBanking Operations100% EOD Cash & Banking ComplianceComplianceZero statutory non-compliance observationsAuditAudit Score 95%Loss PreventionZero inventory shrinkage due to process gapsStore Operations100% AMC & License Renewals Before Due DateCustomer Service SupportResolution of billing issues within SLASecurity100% CCTV & Security System Uptime

Qualifications & Experience

Education: Graduation/Post Graduation in Commerce, Finance, Business Administration or related discipline.

Experience: 812 years in Commercial Operations, Retail Operations, Finance Operations, Inventory Control, or Store Administration, preferably in Jewellery, Luxury Retail, Fashion, Watches, Electronics, or High-Value Retail.

Preferred Skills

- Inventory & Precious Metal Control
- Retail Commercial Operations
- ERP Systems (Microsoft D365, SAP, Oracle, etc.)
- Cash & Banking Management
- GST & Statutory Compliance
- Audit Management
- Risk & Loss Prevention
- Analytical & Reconciliation Skills
- Stakeholder Management

📌 Assistant Commercial Manager (Rourkela)
🏢 Senco Gold
📍 Rourkela