- Minimum of 3 to 6 years of experience in Support operation framework.
- Maintain detailed documentation of customer interactions, support tickets, and
resolutions in our ticketing system.
- Monitor system performance and alerts, proactively identifying potential issues before
they impact customers.
- Collaborate with cross-functional teams, including product and engineering, to resolve
customer issues and improve product functionality.
- Stay updated on product changes, new features, and industry trends to provide informed
support and recommendations.
- The ideal candidate will possess strong problem-solving skills, excellent communication
abilities, and a customer-first mindset, ensuring that our Customer receive the highest level of support.
- Strong troubleshooting and problem solving skills
- Knowledge of SaaS solutions, Edge computing and IOT solutions
- Basic understanding of networking, database and software applications
- Experience with Support ticketing system (Zendesk, JIRA)
- Positive to have knowledge in Microsoft technologies such as C# and Azure Clo
📌 Application Support With Cloud Knowledge || only 5 to6 years (Hyderabad)
🏢 Kaizen Sra Technologies
📍 Hyderabad
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