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Required Skills

- 6-9 years of experience in Application/Production Support with at least 2 years of experience leading production support teams.
- He /She should have experience in handling a team as mandate skill
- Solid understanding of Java or Golang applications for production troubleshooting and issue analysis.
- Strong expertise in SQ/No-SQL database troubleshooting.
- Good knowledge of Linux/Unix environments.
- Experience with REST APIs, Microservices, and distributed systems.
- Hands-on experience with monitoring and log analysis tools (Grafana, Kibana, Splunk, ELK, AppDynamics, Dynatrace, etc.).
- Experience with Jira, ServiceNow, or similar ticketing platforms.
- Strong understanding of Incident, Problem, Change, Release, and Major Incident Management.

Experience in production deployments, application/component upgrades, performance optimization, and operational improvement initiatives.



Demonstrated ability to drive RCA, continuous improvement, automation, and proactive issue prevention.

Strong team leadership, mentoring, stakeholder management, and cross-functional collaboration skills.

Excellent communication, analytical, problem-solving, and decision-making abilities, with the ability to lead during critical production incidents.

Strong sense of ownership and accountability for application availability, stability, and service quality.

- Excellent stakeholder management, communication, and leadership skills. Strong analytical and decision-making capabilities.

Good to Have

- Experience with Redis, Kafka, or messaging platforms.
- Exposure to Google Cloud Platform (GCP) or AWS.
- Experience with Docker, Kubernetes, and CI/CD pipelines.
- ITIL Foundation Certification.
- Experience supporting Retail, Supply Chain, Warehouse Management, or Enterprise Applications.

📌 Application support,production support (Coimbatore)
🏢 Dmart
📍 Coimbatore