- Technology: MS-SQL Server / SQL Queries must

- Knowledge of IIS (added advantage)

- Reply to requests from different stakeholders allocated to you for the software solutions of the company

- Determine, review criticality and prioritize resolution of issues.

- Analyze the issue in depth and report RCA to the development team

- Train customers of the company for best use of the software solutions.

- Offer direct customer service and technical support to user through phone, email and in-person.

- Support clients to answer queries, locate information and review technical requirements.

- Record customer change requests and technical requirements.

- Develop software manuals, train users in numbers and keep updating manual as per version release.

- Support new personnel in software, programs and operational instructions.

- Carry out software version upgrade to customer place

- Participate in the future development of software and business process of the domain

- Quick Learner

Job Type: Full time

Pay: ₹150,000.00 - ₹450,000.00 per year

Work Location: In person

📌 Application Support Engineer (Mumbai)
🏢 Brainworx Infovision
📍 Mumbai