Job Summary

We are seeking a skilled Application Support Engineer with 3–5 years of experience in application support, troubleshooting, and issue resolution. The ideal candidate should have good knowledge of SQL Server, application workflows, and technical problem-solving.

The candidate will be responsible for providing technical and functional support to customers, troubleshooting application-related issues, analysing database queries, coordinating with development teams, and ensuring smooth application operations.

The candidate should possess excellent communication skills, a customer-focused approach, and the ability to handle support requests independently.

Key Responsibilities

- Provide L1/L2 application support and resolve technical and functional issues.
- Troubleshoot application errors, identify root causes, and provide appropriate solutions.
- Analyse application logs, error messages, and database-related issues.
- Write and execute SQL queries to investigate and resolve application issues.
- Coordinate with development, QA, and infrastructure teams for issue resolution.
- Handle customer support requests through email, phone, and ticketing systems.
- Monitor application performance and ensure smooth day-to-day operations.
- Understand business requirements and application workflows to provide effective support.
- Reproduce reported issues and coordinate with development teams for bug fixes.
- Perform basic application configuration, data validation,



and troubleshooting.
- Maintain proper documentation of issues, resolutions, and support procedures.
- Provide timely updates to customers and internal stakeholders on issue status.
- Ensure SLA compliance and prioritize issues based on business impact.

Required Skills

- 3–5 years of experience in Application Support / Software Support.
- Positive knowledge of Microsoft SQL Server and SQL queries.
- Experience in analysing application logs and troubleshooting technical issues.
- Familiarity with ticketing tools and incident management processes.
- Understanding of application deployment, configuration, and testing processes.
- Good analytical and problem-solving skills.
- Ability to work independently and coordinate with cross-functional teams.

Communication & Interpersonal Skills

- Excellent verbal and written communication skills.
- Ability to communicate effectively with customers and internal teams.
- Should be comfortable interacting with customers to understand and clarify issues.
- Ability to explain technical issues in simple, understandable language.
- Good email communication and documentation skills.
- Strong customer-handling skills with a professional and positive attitude.
- Ability to manage multiple support requests and work under pressure.

Pay: ₹35,000.00 - ₹45,000.00 per month

Location

- Coimbatore, Tamil Nadu 641004 (Preferred)

Work Location: In person

📌 Application Support Engineer (Coimbatore)
🏢 comgen india software solution
📍 Coimbatore