Project Role Description: Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills: BlueYonder Warehouse Management
Good to have skills: NA
Minimum 5 year(s) of experience is required
Educational Qualification: 15 years full-time education
Summary As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues that arise within various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation across multiple platforms. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain the reliability and efficiency of critical business applications.
Roles & Responsibilities
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Coordinate with stakeholders to ensure alignment of support activities with business needs.
- Mentor junior team members to enhance their technical and problem-solving skills.
- Drive continuous improvement initiatives to optimize system performance and support processes.
Professional & Technical Skills
- Must To Have Skills: Proficiency in BlueYonder Warehouse Management.
- Robust troubleshooting and analytical skills to diagnose and resolve complex software issues.
- Experience in managing and supporting enterprise-level warehouse management systems.
- Ability to work collaboratively with cross-functional teams to address system challenges.
- Excellent communication skills to effectively document issues and solutions.
Additional Information
- The candidate should have minimum 5 years of experience in BlueYonder Warehouse Management.
- This position is based at our Hyderabad office.
- A 15 years full time education is required.