- Windows Powershell- L3-Proficient
- Windows Administration- L3-Proficient
- Ticketing System- L3-Proficient
- Networking- L2-Proficient
- ITIL Foundation Knowledge
Expected Scope of work / Responsibilities:
- End-to-end software package creation, maintenance, and lifecycle management.
- Monitor package deployment and proactively address deployment failures status and ensure successful distribution to end-user systems.
- Analyze, troubleshoot, and resolve package-related issues reported by customers and end users.
- Perform package validation, quality checks, and deployment readiness assessments.
- Maintain package documentation, deployment procedures, and issue logs.
- Support continuous improvement initiatives through automation using PowerShell and Power Automate.
- Engage with stakeholders to understand requirements and deliver packaging solutions.
- Follow up on customer issues and drive resolution within agreed timelines.
- Identify opportunities for automation and process optimization.
- Ensure high-quality package delivery and customer satisfaction.
- Ensure compliance with organizational standards, security policies, and Windows platform requirements.
- Coordinate with support and operations teams for incident resolution and deployment support.
Valuable to have skills:
- Microsoft Intune (Endpoint Manager)
- SCCM / MECM
- Application Virtualization (App-V)
- Packaging tools such as PSADT, Advanced Installer, InstallShield, Wise Package Studio
- Windows Registry and MSI/MSIX knowledge
- Basic knowledge of Azure AD and Microsoft 365 administration