Dear Candidates,

We are hiring Infrastructure Support Engineer for our Investment banking client in Bangalore.

Experience : 7-9 years

Job Summary

We are looking for an experienced IT Operations / Infrastructure Support Engineer to provide L2/L3 support for business-critical applications and infrastructure, primarily supporting the Germany business scope. The candidate should have strong expertise in Windows Server, Active Directory, Identity & Access Management (IAM), incident management, and infrastructure troubleshooting.

Key Responsibilities

- Provide L2/L3 support for business-critical applications, primarily supporting Germany operations.
- Investigate, troubleshoot, and resolve incidents, service requests, and operational issues.
- Manage application changes, upgrades, patching, and deployment activities.
- Support Active Directory and IAM processes, including user and group management and automated provisioning.
- Troubleshoot issues across applications, Windows servers, Citrix environments, and integrated infrastructure services.
- Support vulnerability remediation, security enhancements, and compliance requirements.
- Maintain technical documentation, operational procedures, and support runbooks.
- Collaborate with international teams and support knowledge transfer activities.
- Participate in planned maintenance, operational support, and continuous service improvement initiatives.
- Contribute to defining and improving technical procedures and operational processes.





Mandatory Skills
- Minimum 7 years of experience in IT Infrastructure, Application Support, or IT Operations.
- Solid hands-on experience with Windows Server environments.
- Experience with Active Directory and Identity & Access Management (IAM).
- Experience in Incident, Change, and Request Management.
- Understanding of networking fundamentals, including DNS, ports, certificates, and connectivity.
- Strong analytical, troubleshooting, and problem-solving skills.
- Excellent English communication and stakeholder coordination skills.

Good-to-Have Skills
- Citrix administration and troubleshooting.
- RHEL server administration.
- VMware administration.
- ServiceNow or similar ITSM tools.
- CyberArk or other Privileged Access Management (PAM) solutions.
- PowerShell scripting and automation.
- Monitoring tools such as Dynatrace.
- Vulnerability management and security remediation.
- Application lifecycle management, migration, and decommissioning.
- Cloud technologies, including IaaS, PaaS, Kubernetes, and containerization.

Nice-to-Have
- SailPoint IdentityIQ or similar IAM platforms.
- ITIL V3/V4 Foundation certification.
- Audit and compliance support experience.
- Disaster Recovery / Business Continuity experience.
- Microsoft, VMware, Citrix, or CyberArk certifications.
- Basic German language skills or willingness to learn German.

If anyone is interested , please share your resumes to [email protected]

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