- Manage inbound and outbound calls with international clients
- Understand client concerns and provide effective, timely solutions
- Troubleshoot basic technical and service-related issues
- Maintain accurate records by updating client details in internal systems
- Ensure clear and professional communication at all times
- Meet quality standards, targets, and SLA requirements
- Collaborate with internal teams to resolve complex issues
- Work in rotational/night shifts as per business requirements
Requirements:
- Graduate (or undergraduate with minimum 1 year experience)
- Strong communication and interpersonal skills
- Basic understanding of technical troubleshooting
- Ability to work in a fast-paced environment
- Flexible for 24x7 shifts
- Good attendance and professional behavior
Benefits
- Adaptable schedule
- Health insurance
- Provident Fund
Work Location: In person Pay: ₹20,100.00 - ₹23,000.00 per month
Benefits
- Flexible schedule
- Health insurance
- Paid sick time
- Provident Fund